Area Director - Sheboygan - Vista Care

Description

Job Title: Residential Area Director

Department: Operations

Reports To: Executive Director

Date: December, 2025

Job Summary:

The Residential Area Director is a senior level role responsible for the leadership and operations of residential services and the financial operations and overall health of their assigned locations and/or region. The Area Residential Director ensures that Vista Care staff and area-based leadership provide the highest quality care, keeping our individuals supported, in their hearts and actions always. This role works closely and collaboratively with divisional leadership and other operations leaders to oversee operational excellence, and drive execution of care and service in accordance with Vista Care's mission, vision, and values as well as in line with all regulatory standards.

Duties/Responsibilities:

• Accountable for supporting all operations of their assigned area/region while maintaining high levels of quality service and support.
• Provides supervision and management for area Residential Managers and staff ensuring the highest levels of quality care and support are provided in alignment with Vista Care Values.
• Responsible for supporting an engaging and supportive organizational culture across their assigned area/region for all. Supports an environment of inclusiveness, including promoting a positive and welcoming environment for all individuals supported, staff, and guardians throughout the organization.
• Fully responsible for the management of services including budgeting, planning, recruiting and fiscal management.
• Ensures that all open beds and vacancies for individuals supported do not exceed established targets.
• Works with leadership, guardians, funders to ensure their satisfaction with Vista Care's services and to promote the highest quality care while minimizing the risk of any discharge.
• Ensures that all residential programs as assigned and/or delegated to follow all applicable licensure, certification, and contractual standards, as well as all federal, state, and local laws.
• Monitors the quality and appropriateness of support and services provided by your staff to ensure compliance and satisfaction while ensuring adequate staff education, training, and evaluation in partnership with other organizational leaders.
• Actively participates in activities regarding quality and performance improvement in partnership with quality and operational leaders.
• Provides recommendations to executive leadership for operational improvements, actively problem solves, makes decisions and recommendations for resolution based on Vista Care Mission, Vision, and Values, and all licensing agreements.
• Actively participates and leads employee engagement and retention activities and monitors associated performance metrics.
• Leads and develops all direct reports as well as participating in the development of direct care staff including the completion of annual performance reviews, provides regular routine coaching, evaluations, mentoring, corrective action, approval of time etc.
• Participates, when necessary, in the assessment and transition of referrals to residential programming
• Responds timely to escalated concerns from individuals supported, guardians and/or staff based on Vista Care policies and procedures.
• Develops and maintains an effective communication relationship with Residential Supervisors, Direct Support Professionals, and Individuals including interdisciplinary care teams, providers, and family members.
• Participates in surveys by authorized government agencies and internal teams and where required and leads the development, management, and implementation of corrective action plans.
• Ensures any findings in a program are addressed properly and in a timely manner, escalates all findings, including any citations as appropriate.
• Completes routine reviews and audits of all assigned programs within their region and/or as assigned according to established written evaluations and reports to Vista Care leadership.
• Responds to any emergency situations in a timely manner, providing guidance, assistance, and support. Reports all emergencies and other matters of significance to the appropriate members of leadership.
• Represents Vista Care in dealings with outside agencies, including governmental agencies and third-party payers.
• Guides and participates in program marketing activities in partnership with Vista Care marketing team.
• Ensures all staff act in accordance with Vista Care Values, serving as a role model for others.
• May be required at times to provide direct care.
• Performs other duties as assigned by Vista Care leadership.

Qualifications and Experience:

• Must be at least 18 years of age.
• At least Two (2) to Four (4) years' previous experience in residential services and support with individuals with disabilities preferred
• Three (3) years to five (5) years leadership experience required including mentorship, management and supervision of others required.
• Strategic and innovative problem solver who demonstrates the ability to make effective decisions that align with Vista Care Mission, Vision, and Values.
• Responsiveness to the concerns of individuals supported, guardians, and all Vista Care staff members.
• Attention to detail and exceptional organizational skills.
• Excellent communication, presentation, and interpersonal skills
• Ability to supervise and manage others while ensuring the best possible care and support is provided to individuals.
• Maintains a high degree of professionalism, including maintaining professional boundaries and adherence to confidentiality.
• Demonstrated record of goal achievement and of successfully taking on increased responsibility with positive results.
• Ability to function well in a high-paced, stressful environment.
• Ability to communicate professionally across all departments.
• Adaptability to organizational changes and the willingness to be a change agent.
• Must have a valid driver's license.
• Successful completion of a caregiver background check and required.

Education:

• High School Diploma or GED Required
• A college, or university degree or the equivalent is required. Social services or similar fields preferred. However, five (5) or more years of relevant experience will be considered in lieu of a degree.
• CPR certification preferred.
• Completion of CPI training preferred or within 30 days of hire
• Completion of CPI Facilitator Training Certification preferred, or within 6 months of hire (High Behavioral Only)
• Completion of Medication Administration training preferred, or within 30 days of hire
• Completion of Medication Administration training preferred, or within 60 days of hire (WI only)
• AFH/CBRF certification preferred (WI only)
• Ability to successfully complete all federal, state, and local requirements.

Working Conditions/Physical Requirements:

• Ability to lift at least fifty (50) pounds on a routine basis to assist with individuals supported.
• Ability to bend, twist, lift, reach and assist individuals supported with their movements including their ability to stand up.
• Variable weekly hours to support operational needs including evenings, nights, weekends, and holidays including being responsible to be on-call for assigned program(s) direct reports.
• Required to work in residential settings.
• Successful applicant(s) will be required to travel to the various programs as assigned under the direction of Vista Care leadership which may include across various states.