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    EMR Training Specialist - Amherst, United States - EXCELSIOR ORTHOPAEDICS GROUP

    EXCELSIOR ORTHOPAEDICS GROUP
    EXCELSIOR ORTHOPAEDICS GROUP Amherst, United States

    3 weeks ago

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    Description


    The EMR Training Specialist is responsible for providing coaching, training, and continuous support to new and existing staff on EMR processes and workflows.

    The EMR Training Specialist will work closely with clinical leaders to understand their needs and establish training protocols and guidelines for EMR processes and workflows.

    Additionally, the EMR Training Specialist will work closely with human resources to ensure training processes, materials and resources, and methodologies are aligned with company standards.

    Duties and Responsibilities

    Demonstrate our Core Values of being Patient Centered, Team Focused, Service Driven, Accountable, and Innovative every day

    Develop, audit, and regularly update comprehensive training plans for a variety of roles, specifically but not limited to scribe and clinical support specialist

    Apply adult learning theory concepts when developing training plans in order to incorporate a variety of teaching modalities and assessment tools

    Provide training to new and existing staff with touchpoints throughout the training process to assess skills, knowledge, and abilities

    Monitor, track, and regularly evaluate progress of trainees; provide coaching, support, and creative solutions for the trainee to meet expectations and adjust training plans as needed

    Recommend and ultimately implement training plan changes that result in best practices that achieve increased efficiencies and qualitative gains

    Provide onboarding assistance to ensure EMR set-up and access is appropriate based on position requirements

    Work collaboratively with application specialist team as well as other departments to ensure training plans align with project plans

    Serve as a role model for customer service while building an innovative approach to maximizing utilization of the EMR

    Provide leadership in resolving specific training concerns, either on a one-on-one basis or in groups

    Travel to multiple locations to perform job duties as needed

    Perform other duties as assigned

    Qualifications

    Associates Degree or two (2) years experience regularly working in an EMR

    Medent experience required

    Proficient in Microsoft Suite including Word, Excel, and Teams preferred

    Excellent written and verbal communication skills required to effectively exchange information with patients, providers, and staff


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