- Ability to work in a call center environment
- Take a high volume of inbound calls in a supportive call center environment for current customers needing scheduling and account management
- Make some outbound follow-up calls to existing customers
- Provide information, offer additional services and answer questions about various services to the customers
- Use problem solving skills to ensure customers have a positive moving experience
- Night and weekend availability
- Strong phone presence and experience in the call center environment is a plus
- Excellent verbal and written communication skills
- Ability to succeed in a fast-paced customer service environment
- Strong organizational and time management skills
- PC proficiency with experience using Microsoft Outlook, Word and Excel
- Knowledge of moving/storage or logistics industry is a plus
- High school diploma required; BS/BA preferred
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cs agent - Wake Forest, United States - 1-800-PACK-RAT LLC
Description
Job Description
Job DescriptionCustomer Service Representative
1-800-PACK-RAT/Zippy Shell, LLC, is the portable storage and moving company that provides the simplest way to store or move your stuff. With numerous storage facilities across the USA, and a growing network of containers and trucks, we can get you anywhere you need to go.
Job summary
The 1-800-PACK-RAT/Zippy Shell service team is looking for customer service agents to join our team at our corporate headquarters in Wake Forest, NC. This is a great opportunity for someone interested in growing their career within a nationwide organization that is continuously recognized for its dedication to customer service and satisfaction. This is a remarkable opportunity for the right person with an established path to advance your career within the organization.
Physical demands
This position will require use of a personal computer and phone on an ongoing basis throughout the workday. Additionally, the position requires frequent sitting, use of hands to type on a keyboard, reaching with hands and arms, speaking, hearing, and vision abilities, and the ability to lift and carry up to 10 (ten) pounds or more.
Working Remotely
The ability to work remotely is a privilege we want to offer to those who are prepared to succeed in that environment. All new representatives who are meeting the required performance and attendance standards may be able to begin working remotely at the 30-day mark pending approval from your team supervisor. Those who are not ready to work remotely at the 30-day mark will be required to continue working in the office until they are deemed ready.
Primary job responsibilities
Required skills
Education
1-800-PACK-RAT/Zippy Shell offers a robust benefits package including competitive salaries, paid time off, matching 401K, health and dental insurance and much more. When you join the 1-800-PACK-RAT family, you will be part of a company that values every individual and their contributions.
1-800-PACK-RAT/Zippy Shell is proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
