Resident Services Consultant - Bell Partners
Description
We Care. We Deliver. Our purpose is to create communities our residents are proud to call home. We currently own or manage over 85,000 units in North America and continue to grow.
B e ll Partners , a national leader in multi-family housing, our mission is to be the apartment company of choice by creating value and honoring commitments to our residents, partners, and associates.
Purpose of the Job : The Resident Services Consultant has primary responsibilities as they pertain to interfacing with residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases under the supervision of the Residents Services Manager.
Essential Functions and Responsibilities:
+ Provide excellent service to all residents, prospects and visitors to the community
+ Responds to residential complaints and concerns in a timely and professional manner
+ Maintains a professional, friendly atmosphere in the office and public access areas
+ Completes, coordinates, and tracks progress of all work order requests
+ Greets current and potential residents and assist with questions or refer to the appropriate staff member
+ Follows up on service requests to ensure satisfaction
+ Calls move-ins shortly after the move in for an introduction and to ensure residents satisfaction
+ May pull and log keys for vendors as required
+ Shares ideas for improving resident satisfaction with the Resident Services Manager and/or Community Manager
+ Responsible for booking guest suites; Ensures guest suite is ready for visitors
+ Responsible for entire renewal process and generates monthly status reports for Resident Services Manager and/or Community Manager
+ Follow Fair Housing Standards in all matters when working with prospects and residents
+ Follow up with residents throughout their lease terms and coordinate the renewal process for each lease
+ May provide clerical support such as maintaining filing system, ordering office supplies and refreshments
+ Provide excellent customer service to residents, ensuring their needs are met
+ Regular attendance and punctuality
Additional Functions and Responsibilities
+ Additional duties as assigned
Knowledge, Skills and Abilities:
+ Excellent written and verbal communication skills
+ Strong marketing skills required
+ Strong working knowledge of MS Office Suite preferred
+ Must demonstrate support of Bell Core Values
+ Must demonstrate ability to provide exceptional customer service
+ Must demonstrate ability to successfully work on a team
+ Must be able to clearly communicate both orally and in writing
+ Must be able to understand directives both orally and in writing
+ Must have superior interpersonal skills; ability to get along with diverse personalities; tactful; mature, flexible
+ Must present a professional image
+ Must be resourceful and well organized
Education and Background:
+ BA/BS in business, sales or related field, relevant experience or a combination
+ 2+ years multi-family leasing experience or 2+ years B2B selling experience desired
Compensation Range
Hourly: $ $22.00
Incentive compensation opportunities are available and are performance based.
Bell Partners, Inc. (BPI or the Company) is an equal employment opportunity employer. BPIs policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age, disability, pregnancy, military/veteran status, marital status, genetic information, gender identity, sexual orientation or any other basis protected by applicable federal, state, or local laws. BPI also prohibits harassment of applicants or employees based on any of these protected categories. It is BPIs policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.
Note to Applicants: Smoking is prohibited in all indoor areas of Bell Partners Inc. unless designated smoking areas have been established by a particular location in accordance with applicable state and local law.