No more applications are being accepted for this job
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Phone/email skills & etiquette.
- Experience working with customer support.
Customer Service Representative - Norcross, United States - PrideStaff
Description
Customer Service RepresentativeA local coffee-delivery company is hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers & managing phones and emails.
Customer Service Representative Responsibilities:
Pay Rate: $17 per hour
Compensation / Pay Rate (Up to): $ $17.00 Per