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    Card Services Specialist - Vacaville, United States - Travis Credit Union

    Travis Credit Union
    Travis Credit Union Vacaville, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionM-F 8:45-5: hours/week

    Summary:     The Card Services department is responsible for the administration of Travis Credit Union's (TCU) debit, credit and ATM card services. TCU's Card Services Specialists are actively engaged with both TCU members and TCU back office departments in the delivery of member support to card service users by responding to member inquiries related to credit, debit, and ATM card account activity.

    Profile:
    • Delivers best-in-class member and employee service through prompt response to complex inquiries
    • Proactively seeks solutions to common member needs surrounding debit, credit, and ATM card billing errors, card orders, declined transactions, disputed charges, card fraud and limit increases within regulatory and procedural timeframes through use of card program knowledge.
    • Complies with all applicable regulations such as The Card Act, Bank Secrecy Act, Reg. Z, and Reg. E related concepts, procedures, regulations and compliance requirements.
    • Produces, understands, and manipulates large amounts of data to isolate fraud trends.
    • Verifies and corrects card records across multiple systems as needed throughout each day.
    • Processes daily settlements and has full working knowledge of the chargeback process, including origination, re-presentment, and pre-arbitration.
    • Monitors reports and correspondence via member contact for discrepancies.
    • Monitors all inserts and plastics inventory.
    • Actively engages with accounts and General Ledger balance processes.

    Skills:
    • Professional written, verbal, and interpersonal communication skills to problem solve with tact and diplomacy.
    • Knowledge of Visa regulations, dispute/chargeback procedures, and the technical aspects of card processing.
    • Good organizational skills.
    • Proven experience of working in a fast-paced, team-oriented environment.
    • Proficient in Microsoft Office products.
    • Strong data entry and analytic skills.

    Reporting and Experience:
    • Reports directly to Supervisor/Manager, Card Services.
    • This position has no supervisory responsibilities.
    • HS Diploma or equivalent.
    • Levels:

    Card Services Specialist: Minimum 2 years of customer service experience, and/or minimum 2 years inbound call center experience, and/or minimum 2 years in cardholder data environment.

    Sr. Card Services Specialist: Minimum 3 years of customer service experience, and/or minimum 3 years inbound call center experience, and/or minimum 3 years in cardholder data environment.


    Working Conditions:     Work is generally performed within an office environment, with standard office equipment available and usually sedentary in nature.

    Understands the requirements of the Bank Secrecy Act and ensures compliance through monitoring and reporting of member activity as appropriate.
    Starting salary is commensurate with experience. In addition to our competitive benefits, this opportunity with Travis Credit Union has a range of:
    • Card Services Specialist - Grade 9: $22.25/hour - $27.49/hour
    • Sr. Card Services Specialist -Grade 10: $24.22/hour - $29.91/hour
    Our compensation philosophy is based on several factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, and key skills. At Travis Credit Union, our priority is that our employees and their loved ones are provided with a Total Rewards program that insures their health and welfare safety which allows our employees to focus on the financial welfare of our members and the credit unions objectives. As such, Travis Credit Union offers a robust benefits package to our eligible employees, including competitive medical, dental, and vision insurance, mental health offerings, employee performance incentive plan, merit increases, 401(k) program with immediately vested employer match, generous holiday and vacation policy, and extensive TCU specific perks like employee loan and credit card discounts Travis Credit Union is an Affirmative Action Employer EOE/Individual with Disability/Veteran Status #traviscuCompany DescriptionWhy TCU? We're recognized by Forbes as a Top Credit Union in California for overall member satisfaction, trust, financial advice, branch services and digital services. We have everything you need to reach your financial goals and to help others in our community experience financial wellness.

    Why else? We are an EMPLOYER OF CHOICE We have AWESOME employees We believe in promoting from within whenever possible and developing our staff. We are passionate about helping people and believe in our mission, "We are dedicated to building lifelong relationships with our members to help them achieve their financial goals." It's quite simple. Travis Credit Union is a great place to work

    Headquartered in Vacaville, California, Travis Credit Union is a not-for-profit, cooperative financial institution serving those who live or work in Solano, Yolo, Sacramento, Placer, San Joaquin, Stanislaus, Napa, Contra Costa, Alameda, Sonoma, Colusa, and Merced Counties. Currently, Travis Credit Union is the 12th largest credit union in California, with over 225,000 members and over $4.2 billion in assets. TCU members can access their accounts at 24 convenient branch locations, at 35,000 free CO-OP Network ATMs, through secure, easy-to-use Online Banking, our mobile app for Apple iPhone or by telephone using our Call-24 Phone Banking. As one of the leading financial institutions in Solano, Contra Costa, Yolo, Napa, and Merced Counties, Travis Credit Union's strength lies in its faithful commitment to its members; its solid, secure history; and its long-standing track record of dedicated service.

    BENEFITS We offer medical, dental, vision, life insurance, FSA, vacation/sick/holiday pay, matching 401(k) with 100% vested immediately, educational assistance and annual bonus for all regular full-time employees. Plus a few fun perks like our gym, ping pong table, and a rest and relaxation room that are available at Corporate Headquarters.

    To view a more detailed job description, learn more about TCU and apply, visit:

    TCU is a drug-free workplace. Pre-employment screening is required.
    Visit for a full list of our current openings
    EOE/Individual with Disability/Veteran Status

    Company Description

    Why TCU? We're recognized by Forbes as a Top Credit Union in California for overall member satisfaction, trust, financial advice, branch services and digital services. We have everything you need to reach your financial goals and to help others in our community experience financial wellness.\r
    \r
    Why else? We are an EMPLOYER OF CHOICE We have AWESOME employees We believe in promoting from within whenever possible and developing our staff. We are passionate about helping people and believe in our mission, "We are dedicated to building lifelong relationships with our members to help them achieve their financial goals." It's quite simple. Travis Credit Union is a great place to work\r
    \r
    Headquartered in Vacaville, California, Travis Credit Union is a not-for-profit, cooperative financial institution serving those who live or work in Solano, Yolo, Sacramento, Placer, San Joaquin, Stanislaus, Napa, Contra Costa, Alameda, Sonoma, Colusa, and Merced Counties. Currently, Travis Credit Union is the 12th largest credit union in California, with over 225,000 members and over $4.2 billion in assets. TCU members can access their accounts at 24 convenient branch locations, at 35,000 free CO-OP Network ATMs, through secure, easy-to-use Online Banking, our mobile app for Apple iPhone or by telephone using our Call-24 Phone Banking. As one of the leading financial institutions in Solano, Contra Costa, Yolo, Napa, and Merced Counties, Travis Credit Union's strength lies in its faithful commitment to its members; its solid, secure history; and its long-standing track record of dedicated service.\r
    \r
    BENEFITS We offer medical, dental, vision, life insurance, FSA, vacation/sick/holiday pay, matching 401(k) with 100% vested immediately, educational assistance and annual bonus for all regular full-time employees. Plus a few fun perks like our gym, ping pong table, and a rest and relaxation room that are available at Corporate Headquarters. \r
    \r
    To view a more detailed job description, learn more about TCU and apply, visit: \r
    \r
    TCU is a drug-free workplace. Pre-employment screening is required. \r
    Visit for a full list of our current openings\r
    EOE/Individual with Disability/Veteran Status
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