Front Desk Agent - Elmhurst, IL, US

Only for registered members Elmhurst, IL, US, United States

22 hours ago

$27,000 - $38,000 (USD) per year *

* This salary range is an estimation made by beBee

Front Desk Agent · "Join the Atira Hotels Family and Build a Legacy of Hospitality" · Job Details · Work Location: Courtyard Elmhurst,370 N. IL-83, Elmhurst, IL 60126 · Job Type: Part-time · Pay: $16- $17 per hour · Schedule: 8-hour shifts, Monday to Friday, Night shifts, Holida ...

Job description

Front Desk Agent

"Join the Atira Hotels Family and Build a Legacy of Hospitality"

Job Details

Work Location: Courtyard Elmhurst,370 N. IL-83, Elmhurst, IL 60126
Job Type: Part-time
Pay: $16- $17 per hour
Schedule: 8-hour shifts, Monday to Friday, Night shifts, Holidays, and Weekends

Job Overview

The Front Desk Agent is responsible for providing excellent customer service, managing reservations, and maintaining professional relationships with guests. This role involves various clerical duties and requires prompt and courteous resolution of customer inquiries and issues.

Key Responsibilities

Reservation Management:
- Receive and process reservations via phone, fax, and mail.
- Enter reservations into the computer system and provide additional information.
- Verify pricing, discounts, and billing information, and notify customers of room features and availability.
- Maintain reservation files and resolve related problems.
- Understanding of basic hotel operations, including reservations, guest check-ins and check-outs, and customer service protocols.
Customer Service:
- Check in and out guests efficiently.
- Process customer payments and post applicable charges.
- Inform customers of credit holds and conduct customer surveys.
- Interact with guests regarding their stay, resolving questions, requests, and problems promptly and courteously.
- Keep customers informed of company policies, procedures, and account statuses.
Professional Relations:
- Maintain the company's professional reputation by providing superior customer service.
- Assist and support area personnel as needed.
- Coordinate with the Accounting Department regarding customer credit status.
- Keep management informed of area activities and significant problems.
- Effective working relations with company personnel.
- Safeguard guest information, including but not limited to: Personal information, address, room numbers, credit card numbers, etc.
Perform any other tasks/duties as assigned by the manager/ supervisor.

Qualifications

Education/Certification: High school graduate or equivalent.
Experience: Customer service and data entry experience preferred.
Skills/Abilities:
- Excellent communication and public relations skills.
- Well organized and attentive to detail.
- Willingness to assist others.
- Strong typing abilities and proficiency with PC, calculator, and office equipment.

Benefits

Employee hotel room discount
Holiday pay
Paid training
Professional development assistance

WHY YOU'LL LOVE WORKING WITH US:

Unleash Your Creativity: We're all about innovation and fresh ideas. Let your imagination run wild
Be Authentically You: Join a team that values diversity and lets you bring your whole self to work every day.
Level Up Your Career: Our fast-paced environment is perfect for those who want to advance quickly and seize new opportunities.
Feed Your Curiosity: With endless learning and development options, you can always stay one step ahead.
Prioritize Your Well-being: Start day one with fantastic benefits because your health and happiness matter to us.

If you're still with us, there's only one thing left to do: and become part of something amazing

Diversity, Equity, Inclusion & Equal Employment Opportunity at Courtyard Elmhurst:
Courtyard Elmhurst is dedicated to creating a workplace that is inclusive, diverse, and fair for everyone. We provide equal employment opportunities to all, regardless of characteristics such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity, immigration status, ancestry, age, marital status, veteran status, or disability. Our hiring decisions are based on the needs of the business and the merits of each applicant, including their qualifications, experience, skills, availability, cooperation, and job performance.

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