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- Works across the Learning & Development and Human Resources leadership teams to capture and refine ideas linked to overall vision, strategy and operational plan.
- Designs, delivers, tracks and analyzes learner data; presents recommendations to improve learning and learner experience based on data analysis and knowledge of adult learning principles.
- Provides level-1 support for learner questions/issues, partners with LMS Administrator and IT as appropriate to ensure resolution.
- Supports overall learner experience through targeted communications and learning events before, during and after formal learning experiences.
- Works across the L&D team to help identify, design, develop and distribute learning support tools to learners as part of overall instructional design approach.
- Partners with LMS Administrator to ensure learner records are maintained and accurate.
- Collaborates with various departments and business units on learning related initiatives, providing project management and administrative support as needed.
- Provides support for the Learning Management System (LMS), SharePoint, Outlook Training Calendar, Survey Monkey, and other tools as needed.
- Works across the Learning & Development and Human Resources leadership teams to support key performance management activities; assists in the development of communication and change management strategies; Provides follow-up support to ensure leaders have the tools and resources necessary for key performance management activities.
- Works across L&D team to ensure course materials & resources are maintained, with version control, in a central location; ensures materials & resources are prepared and ready for all learning events.
- Develops instructional materials for classroom learning, blended learning and e-learning courses as needed.
- Provides professional and engaging instruction and facilitation support for traditional classroom and virtual classroom experiences as needed.
- As appropriate, attends GCNA learning council meetings.
- Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
- Performs other related duties, as assigned.
- High School Diploma, GED, or equivalent work experience.
- One to two years previous experience in HR or L&D, preferred.
- Experience with MS Office suite including Word, Excel, and Outlook.
- Ability to work at a fast pace in a proactive and collaborative manner.
- Outstanding interpersonal and organizational skills.
- Excellent oral and written communication skills; customer service orientation.
- Knowledge of adult learning theory.
- Ability to deal with ambiguity and to deal with multiple priorities.
- Ability to set high standards of performance for self and assume responsibility and accountability for successfully completing assigned tasks.
- Experience creating materials and learning documents that are professional and polished.
- Working knowledge of Learning Management Systems (LMS).
- Experience planning, organizing and coordinating events or programs.
- Ability to read and write English proficiently.
- Ability to pass a background check and drug screen, where applicable for position.
- 5 Medical Plans
- Employer Funded Health Reimbursement Account (HRA)
- 3 Dental Plans
- Vision Plan
- 401K (Immediate participation upon hire)
- Employer Paid Life Insurance
- Employee Assistance Program (EAP)
- Paid Time Off; Sick and Vacation
- Paid Holidays
- These are just a few highlights of our key benefit offerings
Learning & Development Specialist - Phoenix, United States - Goodwill Industries International Inc
Description
2626 W Beryl Ave Phoenix Arizona, 85021,
Position Description:
Responsible for supporting and advancing the overall body of work for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities' Learning and Development (L&D) Team through analysis, adult learning principles, facilitation, and coordination of a variety of learning & development initiatives.
Essential Duties and Responsibilities:
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PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "" or ", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website ) to learn how to report it.