Client Service Supervisor - Dallas - Liberty Software

    Liberty Software
    Liberty Software Dallas

    14 hours ago

    $55,000 - $90,000 (USD) per year *
    Description
    Lead the team that supports the pharmacies supporting their communities


    Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.


    At Liberty Software, we proudly partner with client pharmacies across the country—helping them support their patients with powerful, user-friendly software.

    We're seeking a Client Service Supervisor who will lead by example in delivering outstanding client support.

    In this role, you will serve as a subject matter expert on Liberty's software products, mentor team members, manage performance, and personally resolve escalated issues with professionalism and care.


    What You'll Do:
    Supervise day-to-day performance of the Client Services team, ensuring high levels of responsiveness and accuracy
    Provide guidance and coaching to team members on ticket handling, customer communication, and technical troubleshooting
    Monitor and reduce follow-up time on client requests, ensuring timely ticket resolution between account managers and pharmacy clients
    Serve as the point of contact for escalated customer issues and work to de-escalate and resolve concerns with empathy and professionalism
    Act as a subject matter expert for all Liberty Software products, assisting with training and development of team members
    Support your Client Service Manager and collaborate cross-functionally with other departments
    Conduct performance reviews, address attendance and performance concerns, and set growth goals for team members
    Ensure all client communications (emails, tickets, voicemails) within your team are handled promptly and thoroughly
    Step in and assist in other areas of the business as needed


    Qualifications:
    Bachelor's degree required
    Minimum of five years of relevant experience, including a strong background in pharmacy operations or account management
    Demonstrated leadership experience in a client-facing or support environment
    Advanced understanding of the independent pharmacy industry strongly preferred
    Professional, patient, and friendly demeanor
    Exceptional multitasking and organizational skills
    Strong critical thinking, documentation, and problem-solving abilities
    Quick to learn and navigate new software platforms
    Passion for providing excellent customer service and mentoring others


    Benefits Starting Day One:
    100% xhmxlyz employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
    Family coverage available with Liberty contributing 50% of the premium
    Fully vested 401(k) with employer match
    Employer contributions to Health Savings Accounts (HSA)
    Generous paid time off and paid holidays
    Tuition reimbursement and continuing education support
    Adoption expense reimbursement
    Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
    Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
    Fully stocked breakroom

    If you're passionate about helping others and leading with purpose, we'd love to hear from you

    Apply today

    #ID1
    * This salary range is an estimation made by beBee
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