Service Coordinator - Fort Myers Beach, United States - Levi Ray & Shoup Inc

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Added Apr 11, 2024 Service Coordinator Fort Myers Beach, FL | Full-time Apply (racker-)
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Job Description
Diversified Yacht Services, Inc. is seeking a Service Coordinator to join our team to assist operations by coordinating day-to-day marine service repairs.

This role involves acting as the liaison between the customer and technical staff, scheduling vessels and technicians, and managing work orders to ensure timely completion and accurate invoicing.

The ideal candidate thrives in a fast-paced, dynamic working environment and can expect to spend a significant portion of their day in the yard and on vessels, with additional time dedicated to client communication and administrative tasks.

Reporting directly to the Service Manager, the Service Coordinator will keep the management team and support staff informed of progress, challenges, and other developments.

Responsibilities include scheduling repair work for marine engines, generators, and vessel systems, coordinating with technicians and parts personnel to ensure the parts are available for repairs to be done correctly in a timely matter, answering service calls, meeting with customers, providing written estimates or quotes, and communicating with customers throughout the repair process.

Strong technical knowledge is essential, covering various aspects of marine/yacht systems maintenance and repair.

In addition to coordinating repair work and customer communication, the Service Coordinator will play a crucial role in the invoice process.

This includes assisting with invoice generation and ensuring accuracy in billing.

The Service Coordinator will liaise with manufacturers and extended warranty companies to obtain necessary approvals in advance of repairs when required and take precautions necessary to guarantee our payment.

Some overtime, weekends, and holiday work may be required.

Knowledge, Skills, and Abilities:
Strong technical knowledge will be necessary to effectively identify and address potential issues across all aspects of marine/yacht systems including, but not limited to:

• Running gear/cutlass bearings; engine alignment; steering systems; hydraulic/plumbing systems; shaft seals service/installations; general maintenance of yachts; bottom painting and coatings application as well as bilge cleaning; repowering and rigging; annual services, oil changes/impellers/heat exchangers.

Candidates should be adept at troubleshooting and problem-solving within these areas and demonstrate a commitment to maintaining the highest standards of quality and safety in all repairs and maintenance tasks.

To be considered for this position, you must meet the following requirements:

• Two years of marine-related experience, preferably with gas or diesel marine products, encompassing both mechanical and electronic engines, refits, coatings, carpentry, electrical and modern electronics
• Knowledge of overall vessel systems including: plumbing, electrical, electronics, and bottom paint applications
• Computer proficiency, including experience with e-mail programs and Microsoft Office products such as Word and Excel
• Strong organizational and communication skills
• Topside and bottom coating experience is helpful, along with the ability to explain the coating process of all marine-related coating applications
• Ability to troubleshoot and diagnose all aspects of a marine repair facility, expedite, and prioritize service/work repair orders to meet on-time deliveries.
• Excellent customer service skills, with proficiency in written and verbal communication using marine-related terminology
• Must possess team leadership skills with a focus on safety and housekeeping concerns
• Have permanent authorization to work in the USA. Visa sponsorships are not available
• Valid Florida Driver's License with a clean driving record. An unsatisfactory driving record would contain infractions worse than minor traffic violations
• Some experience with staff scheduling is desirable
• Familiarity with warranty policies and procedures is advantageous
• Experience in Southwest Florida saltwater preferred

Additionally, the ideal candidate must be capable of safely operating various sizes and styles of vessels and be familiar with navigating SWFL waterways to move customers' vessels and perform systems checks as needed.

A comprehensive understanding of the mechanics of various types of vessels is essential for this position.
To perform the daily work of a Service Coordinator, you must meet certain physical requirements:

• Ability to bend, squat, stoop, crawl, and kneel
• Ability to turn head from side to side and about the vertical axis
• Ability to turn body at the waist from side to side and about the vertical axis
• Lift/push/pull a battery weighing 59 pounds without assistance on a regular basis
• Must have the ability to climb in a safe manner (climbing as a minimum includes stairs, scaffolding, ladders, and ramps) to access vessels and vessel equipment
• Demonstrate good balance while working on uneven surfaces and maneuvering obstacles
• Ability to utilize personal protective equipment (closed-toe shoes, safety glasses, ear plugs, goggles, respirator, safety harness, safety lines, floatation gear, etc.) safely per OSHA standards
• Ability to withstand cold and hot temperatures
• Ability to work in inclement weather conditions including heat, humidity, and sun
• Able to work in an environment where you are occasionally exposed to fumes and/or airborne particles, toxic or caustic chemicals
• Ability to enter small spaces, and openings and work in confined spaces for prolonged periods of time
• Able to respond to verbal and audible sounds/commands
• Able to utilize adequate visual skills
• Able to work within an environment where the noise level is usually loud
• Ability to fully extend the arm or arms while reaching overhead, reaching out, reaching to the side, and reaching down with tools and/or equipment
• Ability to perceive attributes of an object/material such as size, shape, temperature, and texture
• Observe all safety signs, notices and understand safety procedures, and attend safety meetings
• Close-toe shoes are required in the entire service facility when walking outside the administration offices, as well as safety glasses and PPE

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this classification.

Diversified Yacht Services, Inc. is an equal-opportunity employer.

Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship status, or protected veteran status.

Salary range:
$50,000 - $65,000 annually and full benefits. This range represents the low and high end for this position. The salary will vary depending on factors including, but not limited to, experience and performance.