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    Concierge Assistant - Hamtramck, United States - Boston Consulting Group

    Boston Consulting Group
    Boston Consulting Group Hamtramck, United States

    1 week ago

    Boston Consulting Group background
    Description


    WHAT YOU'LL DOYou are a key member of the Office Experience team responsible for the staff and visitor experience of the office.

    Serving as the first point of contact for clients and visitors to the BCG office, the Concierge Assistant is valued as the "Chief of First Impressions".

    In addition, you will provide backup assistance to other members of the Office Experience Team, especially during peak times for internal and training events as well as perform general office tasks as necessary.

    Greet all guests and provide a welcoming experienceManage all guest visits to the officeMaintaining the general appearance of the office and office equipmentStocking and maintaining cafe and common areas, support meeting and events as requestedCoordinate print job requests and other requests as necessary to client facing teamsSupporting local office affiliation, assisting with building services requests and performing other tasks as necessaryMake updates to internal & external Microsites as directedManaging office and meeting room reservationsMonitoring concierge inboxMaintain office documentation on processes and standard operating proceduresStocking refrigerators, snacks, etc.


    Ordering lunches, snacks, drinks as necessaryFacility maintenance:
    annual & ad hocDaily management of facility vendors: security, plant, cleaners, painters, furniture, etc.

    Additional office projects and tasks as assignedWHO WE AREBCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry.

    We offer multiple career paths for the world's best talent to have a real impact on business and society.

    As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next.

    We count on your authenticity, exceptional work, and strong integrity.

    In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world.

    BST is the operational heart of our business and is invaluable to our success. Roles such as finance, human resources, risk, and IT, help propel BCG forward. BST employees support the core of the organization and provide outstanding value to the business.

    As a BST member, you will work with inspiring, talented, dedicated, and curious colleagues in an energizing, fast-paced environment in which people are treated with respect and help one another to succeed.

    Working at BCG provides you with the opportunity to grow through interesting and challenging work and to have an active voice in your personal career development.

    YOU BRING (EXPERIENCE & QUALIFICATIONS)Openness and receptiveness to meeting new people - culturally sensitive and have a passion for making guests and colleagues feel at home and welcome with a sense of prideHigh emotional intelligence and ability to control emotions, remain patient, and maintain service-oriented behavior while working efficiently in stressful situationsBachelor's degree, or equivalent experience desired- 3 years of experience in a professional environment - concierge experience in a hospitality setting preferredStrong organizational and process management skills and are comfortable with multi-tasking and prioritizing within a fast-paced, demanding environmentAbility to spend significant time walking and standing and to lift packages and equipment up to 30lbsEQUAL OPPORTUNITYBoston Consulting Group is an Equal Opportunity Employer.

    All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

    YOU'RE GOOD ATDemonstrating critical thinking and interpersonal skills in an environment that requires juggling competing priorities among a variety of stakeholdersSetting up a high standard of hospitality by providing guidance to colleagues and visitors in a concierge setting, rather than that of a traditional reception deskBeing a focal point of contact for the office and being able to direct and facilitate internal and external inquiries related to the officeCoordinating catering for small and large groups, including researching catering options, developing relationships with caterers and vendors, and setting up and tearing down food and beverages for numerous meetings and eventsFlexibly moving between being proactive and reactive mode with the ability to create and/or assess processes or better ways of delivering desired resultsYOU'LL WORK WITHOur business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively.

    We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.


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