Director - North America Claims Operations - Kansas City, United States - American International Group

Description

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

We're also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

Our Claims professionals support AIG policyholders through some of the most trying times. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession. Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes. AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment.

North America Claims Operations provides support to the North America Claims organization in thought leadership and coordination across IT, Global CoE, legal, Finance, and strategic partners to Improve Outcomes, execute on initiatives and provide excellent customer service.

About the role

As the Director of Claims Operations, you will be responsible for managing all non-technical claims aspects of operations for the North America Claims line of business. In this critical role, you will partner with the business leadership team and functional support teams across the Claims organization to execute business and operational strategies, driving growth and efficiencies across the enterprise. This is a unique opportunity to employ your knowledge and experience doing high value, impactful work for an industry leader while working alongside some of the industry's top talent.

What you need to know:

• Align individual line of business (LOB) / geography vision and needs to NAM Claims objectives, define plans to drive forward progress and improvement and focus on strategic forward thinking as the claims industry evolves.
• Drive a continuous improvement culture as well as initiatives across GI Claims, engaging closely with various key stakeholders and leaders to embed a collaborative approach to process optimization whilst acknowledging the differences across LOB.
• Execute relevant GI Claims strategies, as set by the Claims Leadership Team (CLT), to deliver the core objectives for Claims, managing costs, timelines, quality, and providing excellent customer service.
• Enable operational efficiencies by defining and implementing standard processes, tools and maintaining alignment across multiple teams and perspectives. Identify opportunities and develop novel solutions for material improvements, and present recommendations and actionable plan to leadership for approval and execute on the plan.
• Work closely with our strategic partners, including IT, to ensure strong performance across NAM Claims, a seamless customer journey and alignment with key transformational initiatives being driven within NAM Claims. Assess migration opportunities across the NAM Claims platform working closely with the Claims leaders. Prioritize needs and work with the NAM Claims Operations Head to operationalize and facilitate smooth work migrations.
• Lead, coach and optimize talent and ensure succession planning.

What we're looking for:

• 10+ years management experience overseeing large scale projects and daily operational needs.
• A solid understanding of claims handling to recognize improvement opportunities and be credible with key claims stakeholders & managers.
• Strong verbal, written and presentation skills to communicate effectively with all levels across the organization.
• Demonstrate strong business acumen and problem-solving skills who is process driven, forward thinker with a proven track record of delivering results.
• Strong program management skills to drive teams, directly and indirectly, and initiatives whilst being detailed-oriented.
• Career development, mentoring and coaching skills.

For positions based in Jersey City, the base salary range is $93,000-$138,000. In addition, the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we're proud to offer a range of competitive benefits, a summary of which can be viewed here: 2024 Benefits Overview .

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Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [redacted].

Functional Area:

OP - Operations

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Claims, Inc.