Customer Experience Lead - Merrimack - CAMP Systems

Description

About CAMP Systems:At CAMP Systems, we are the trusted leader in aircraft compliance and health management, proudly serving the global business aviation industry. With over 20,000 aircraft and 33,000 engines supported on our cutting-edge platforms, and partnerships with more than 1,300 maintenance facilities and parts suppliers worldwide, we're shaping the future of aviation technology. Since our founding in 1968, we've grown to a dynamic team of 1,600+ employees across 14 locations globally-all united by a passion for innovation and excellence.

Our Mission & Vision:
We connect the aviation industry through smart technology to make flight safer and more efficient, driving the future of aviation with intelligence and exceptional customer experiences.

Our Values & Excellence Mindset:We are customer obsessed, trust-driven, owners of our work, stronger together, constantly curious, and boldly innovative.

What You Will Experience In This Role:

The Customer Experience Lead is responsible for developing CAMP brand experiences within the Aviation space. This role will create custom and unique opportunities for our CAMP team to interface with customers and deepen their brand affinity. By showcasing our products and services at industry tradeshows as well as during hosted experiences, this role will serve as the external face of our brand promise and will use their expertise to enhance our ability to host customers and set a high bar for customer interactions.

Responsibilities:

Develop and maintain CAMP's unique brand within the Business Aviation industry through in-person interactions in both industry and hosted settings.

• Create Customer Experience Opportunities - Develop new and enhance existing customer experiences, including executive-level meetings and adventurous off-sites with the goal of fostering increased collaboration between our team and our customers.
• Capture Customer Feedback - develop and foster customer feedback opportunities with the goal of contextualizing and understanding how our brand is perceived to various audiences and buyer personas.
• Internal Brand Champion - create and implement a repeatable process for executing industry and hosted events such that the correct products and overall brand identity are aligned and our team is properly prepared.
• Manage Tradeshows - Own entire tradeshow process from strategic planning to implementation, including onsite execution, vendor relationship management, financial tracking, onsite brand management, and summary readout to executive-level audiences.
• Communication - manage overall customer communication strategy for all in-person activities.
• Booth and Signage Management - Work directly with vendors to develop and update ideal physical spaces that encourage customer interactions and enable our team to further sales opportunities.
• Logistics - Manage the shipping and receiving for all event needs, including physical signage, seating, visual media needs, promotional items and giveaways, as well as the return and storage of these items between events.
• Reporting - Develop executive reporting structure to show event ROI and manage attendee feedback reports.

You Have:

• Bachelor's degree or equivalent experience in Hospitality, Meeting and Event Planning, Business Administration, Marketing and Communications, or related field
• 3 - 5 years planning events at industry tradeshows or other high-level arenas
• Experience developing unique events
• Experience working with tradeshows to develop brand experiences and booths, including experience:
  • Working with tradeshow vendors to secure ideal space, contract requirements, and financial details
  • Working with signage and booth vendors to develop a physical brand presence
  • Ensuring smooth run-of-show, including securing internet, power, and other onsite needs
  • Managing brand materials including swag, videos and graphics, giveaways
• Strong attention to detail and excellent organizational, communication, negotiating, and multitasking skills
• Knowledge of digital event promotional tools such as social media channels is a plus
• Able to adapt to a changing environment and fluctuating deadlines and respond accordingly
• Travel as needed (up to 25%)

Compensation Range: $75k - $90K

Desired Certifications:

• CTSM Certified Trade Show Manager
• CMP Certified Meeting Planner

Why Work at CAMP?

Join a culture where your ideas matter, your impact is real, and your growth is supported. Be part of a team reimagining the future of aviation.

CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer - vets/disabled

CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact hr@campsystems.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or protected veteran status EEO.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.