Customer Success Manager, SMB - San Francisco - CodeSignal

Description

Overview

CodeSignal is how the world discovers and develops the skills that will shape the future. Our skills platform empowers teams to go beyond skills gaps, with hiring and AI-powered learning solutions, and helps individuals cultivate the skills they need to level up. Wherever you are on your journey, CodeSignal's hiring and learning solutions meet you there and get you where you need to go.

Skills

Having powered millions of skills evaluations, CodeSignal is trusted by leading companies like Netflix, Capital One, Meta, and Dropbox, and is used by learners across the globe. Some of our latest accomplishments include:

• Ranking #2 in Education on Fast Company\'s prestigious World's Most Innovative Companies of 2025 list
• Being recognized by TIME magazine as one of the World's Top EdTech Companies
• Launching our AI-tutor Cosmo alongside our practice-first learning product
• Cosmo featured in Times Square three times in as many months

What makes a Signalite?

Signalites are the incredible people who make up CodeSignal's global team. We believe every Signalite should be given the context to understand decisions, the freedom to act independently, and the responsibility to do what's right. These principles build upon each other to drive motivation, speed, innovation, and a results-oriented, high-performing culture. We believe that culture is not just about principles, but also behaviors. This belief can be seen and felt in everything we do as Signalites.

The Role

CodeSignal is seeking an SMB Customer Success Manager who is passionate about enabling customers to achieve meaningful outcomes with our platform. In this role, you'll support a fast-growing portfolio of customers through onboarding, adoption, and renewal—combining hands-on guidance with scalable success programs. You'll play a critical role in maximizing customer value and making Customer Success a key driver of CodeSignal's overall impact and growth.

What You'll Be Doing

Implementation & Training

• Manage a portfolio of fast-growing customers, guiding them through a smooth and successful onboarding experience.
• Coordinate implementation milestones—including kickoff, product training, data migration, and rollout planning—to ensure customers are set up for long-term success.
• Facilitate enablement sessions and assist customers in identifying and solving for their unique use cases.
• Support early calibration and alignment sessions to ensure customer goals and success criteria are well defined.

Success Management & Renewals

• Own the customer relationship post-sale, including renewals and expansion for your book of business.
• Monitor customer health, product usage, and engagement to proactively identify risks and expansion opportunities.
• Conduct business reviews focused on outcomes, adoption, and ROI.
• Act as a trusted advisor by combining strong product knowledge with an understanding of SMB customer needs and constraints.
• Proactively address issues or blockers by partnering with internal teams to resolve them quickly and effectively.

Scaled Customer Success Motions

• Help design, execute, and iterate on scalable CS programs, including 1:many webinars, email nurture campaigns, and self-serve enablement resources.
• Contribute to the development of repeatable playbooks and processes that improve efficiency across both SMB and the broader Customer Success organization.
• Partner with cross-functional teams (Sales, Marketing, Product, Support) to improve the SMB customer journey.
• Represent the SMB customer voice internally to inform product improvements, messaging, and go-to-market strategy.

Requirements

Must-Haves

• 2–4+ years of experience in SMB Customer Success, Account Management, or a similar customer-facing role at a B2B SaaS company
• Experience managing a high-volume customer portfolio with a focus on adoption and retention
• Comfort owning renewal and expansion goals
• Proven ability to lead customers through onboarding and deliver effective end-user training
• Strong customer-first mindset with the ability to build consultative relationships and influence outcomes
• Excellent written and verbal communication skills, including clear and concise customer-facing messaging
• Highly organized and adaptable

Nice-to-Haves

• Experience designing or supporting scaled Customer Success programs (e.g., 1:many webinars, email nurture campaigns, and self-serve enablement resources)
• Familiarity with technical hiring, talent acquisition, or developer tools
• Experience working with TA, HR, or engineering stakeholders

Why You\'ll Love it Here

We know that great work comes from great, and inclusive teams. At CodeSignal, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our customers and helps us all grow as Signalites and individuals. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. CodeSignal is proud to be an Equal Opportunity Employer.

• Globally distributed, fully remote team
• Competitive salary, equity, and bonus jomb packages
• Medical, dental, and vision coverage
• 401k matching (US) or pension fund contributions (Global)
• Unlimited time off policy
• Learning & Development benefits
• Physical & Mental Health benefits
• Equipment & home office setup stipend
• Team activities and get-togethers to connect with your fellow Signalites
• A challenging and fulfilling opportunity to join a fast-growing AI company

Compensation

In accordance with local regulations in jurisdictions where CodeSignal may hire, we are projecting an annual total on-target earnings (OTE) in the range of $95,000 to $125,000. This range encompasses all seniority levels eligible for this position. The OTE includes base salary and commissions.

Here at CodeSignal, our offer packages contain base salary plus additional compensation in the form of commission or performance bonuses, equity, and/or additional benefits such as those described above. Offers are awarded on an individual basis and are subject to factors such as, without limitation, a candidate's level of experience, growth trajectory, and local labor market.