- Customized healthcare schemes and a supportive employee assistance program.
- Discounts and savings on a wide range of products and services - from Pizza to Movie Tickets, Hotels, Car Rentals, and much more. Partnered with renowned brands such as Costco and DisneyLand through TriNet perks.
- Convenient access to all essential information via the TriNet Mobile App - covering healthcare, perks, earnings, PTO, and more.
- 401(k) with opportunities for employer matching and profit sharing.
- Accrual of 144 hours PTO annually.
- Diverse social events throughout the year, including Summer and Winter gatherings, EDI events, and Charity days.
- Promising career growth prospects within a rapidly expanding organization. We are currently constructing a cutting-edge new office facility in Greenville, anticipated to be operational in 2025!
- Recognized as one of the Top Employers in the UK, according to Best Companies™.
- Overseeing the company's IT infrastructure, managing helpdesk ticket logs for all designated faults and concerns.
- Rendering first-line support for hardware, business applications, and networking issues, prioritizing prompt resolution or escalation as needed, all while delivering top-tier customer service.
- Interacting with stakeholders across the organization, proactively resolving issues and providing exceptional customer service.
- Acting as an escalation point for initial inquiries, ensuring adherence to Hardware & Software installation protocols.
- Collaborating with the UK team and external vendors for maintenance and support, while efficiently managing computer consumables inventory.
- Providing training to employees on PC-based software packages, as well as creating and updating system-related documentation.
- Proactively planning IT project-based initiatives to enhance efficiencies and conducting user/system administration as required.
- Engaging in continuous technical exploration and development of computer systems for ongoing innovation.
- Precisely monitoring and tracking IT asset movements, and coordinating with finance regarding fixed assets.
- Sustaining the overall IT infrastructure, meeting established Key Performance Indicators (KPIs) efficiently.
- Demonstrated expertise in IT infrastructure management, preferably in a similar capacity.
- Proficient troubleshooting abilities spanning hardware, applications, and networks.
- Excellent communication skills for engaging with both technical and non-technical stakeholders, adopting a people-centric approach.
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IT Support Specialist - Greenville, United States - Paxton Access
Description
Job Description
At the core of Paxton, we are trailblazers, constantly seeking innovative ways to leverage new technology to deliver superior solutions for our customers. As a renowned global brand with nearly four decades of industry expertise, our team of over 400 professionals is geographically dispersed.
We take pride in fostering a dynamic work environment, placing a strong emphasis on nurturing an exceptional company culture. At Paxton, we offer a plethora of enticing perks that accompany any position, including a focus on career advancement, comprehensive training and development opportunities, and consistent recognition of accomplishments for all staff members.
So, what advantages can you expect?
About the position
Join our IT Team in Greenville as an IT Support Specialist, where you will play a pivotal role in the ongoing maintenance, support, and enhancement of our IT infrastructure.
What qualifications are we seeking?
We place more value on your attitude than your technical skills or experience. If you're enthusiastic about the role but lack exact fit with all aspects of the job description, we encourage you to submit your application regardless.
We aspire to collaborate with you and welcome your input; fundamentally, we aim for individuals to relish the journey alongside us. Explore the perspectives of our team members on working here https://www.youtube.com/watch?v=8WH7Pi3--zc
