Consumer & Market Insights Research - San Francisco, United States - sgsconsulting

Description

Job Description

Job Description

Job Description:

Responsibilities:

· Partner primarily with the Product Marketing organization and deliver insights by designing and executing qualitative and quantitative research projects that will support messaging, communication, customer segmentation and sentiment to build go to market strategies through powerful insights that speak to the needs of our Riders

· Create company-wide empathy for our consumers by uncovering insights that inspire us to create marketing and product experiences that increase driver

· Guide business partners in defining actionable research and insights, firmly anchored in business realities

· Choose appropriate research method(s), including primary qualitative, primary quantitative, data analysis, and secondary research

· Partner with data science to extend research insights with behavioral and market data.

· Design and deliver full scale research projects, from scope to delivery, sometimes by conducting your own research and sometimes by managing vendors' work

· Develop and translate multiple data sets and insights into a clear and compelling narrative

· Own prioritization, calendar, budget, and stakeholder management for your focal areas, in consultation with more senior market researchers and the larger research team, which includes UX research, policy research, and voice of customer

· Collaborate as needed with other cross functional partners, including designers, product manager, and data scientists

· Available for occasional travel as research or company needs requires

Experience:

· 5+ years leading quantitative and qualitative primary research that delivers business results, ideally as part of a market research team

· Experience working with Data Science to combine behavioral with attitudinal data

· Experience informing marketing work, including positioning and message testing, naming, audience sizing, etc.

· Experience running longitudinal studies such as product or satisfaction trackers

· Experience with Google Workspace, Microsoft Excel, survey tools (i.e., Qualtrics) and statistical software (i.e. SPSS or R). SQL is a nice bonus but is not required initially for this role.

· Proficient in market research methodologies, both qualitative (e.g., ethnographies, focus groups, diary studies, in depth 1:1) and quantitative (e.g., customer satisfaction, campaign effectiveness, discrete-choice studies, tracking studies, concept testing).

· Comfortable with survey writing, data weighting, defining sample criteria, incorporating advanced statistical concepts into research design, and translating findings into deck-based readouts (We are a Google suite company, so you'll be working in Google slides with us.)

· Skilled in designing research projects from scope, execution, and delivery of results through reports and presentations that are customized to a team's particular needs

· Adept in a variety of communication and storytelling methods

· Partner well with teammates, cross-functional partners, and vendors. Expected to have skills to recommend methodologies and vendors as research scope requires.

· Creatively problem solve through proactive troubleshooting and well-reasoned solutions that keep the big picture in mind

· Drive multiple projects forward simultaneously, and on-schedule in a fast-paced environment.

· Highly self-directed, with strong enthusiasm for a collaborative, highly energetic, and high-performing environment

· Able to conduct in-house research while also partnering and managing external vendors

Company DescriptionSoftware Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW's for today's competitive landscape.

SGS is proud of the partnerships it has built with its clients, MSP's, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS' client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions.

SGS has been awarded and acknowledged by leading MSP's (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space.

Company Description

Software Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW's for today's competitive landscape.\r
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SGS is proud of the partnerships it has built with its clients, MSP's, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS' client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions.\r
\r
SGS has been awarded and acknowledged by leading MSP's (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space.