Customer Service Management Trainee - Kenosha, United States - Uline

Description

Position Responsibilities

• Manage and lead a team of customer service reps on a daily basis.
• Participate in a rotational training program covering all aspects of customer service management.
• Set goals and provide mentoring / coaching.
• Perform quality monitoring on team members and provide feedback.
• Audit department processes and identify areas for improvement.
• Assist in the recruiting process to fill customer service positions.

Minimum Requirements

• High school diploma or equivalent required . Bachelor's degree preferred .
• Excel at verbal communication, listening, feedback, delegation, fostering teamwork and multi-tasking.
• Strong track record of customer-focused service and attention to detail.
• Prior leadership / management experience is a plus.

Benefits

• Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.
• 401(k) with 6% employer match.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.
• Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

• First-class fitness center.
• Beautifully maintained walking trails.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace . All new hires must complete a pre-employment hair follicle drug screening .

EEO/AA Employer/Vet/Disabled

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