System Analyst - Lewisville, United States - Verdant Infotech Solutions

Verdant Infotech Solutions Lewisville, United States

3 weeks ago

Description

System Analyst
W2
2 days on site in Denver, CO (Locals Only)
6 month + contract
GC,USC,GC-EAD,H4-EAD,OPT-EAD
Video Interviews

Candidate must have active LinkedIn profile with picture on it.

Expected Responsibilities:
Write user stories with the 3W (the who, the what, and the why) format as well as document Acceptance Criteria using the Azure DevOps tool (formerly TFS)
Partner with Denver 911 to understand known and needed business processes, system requirements, and integration requirements
Create and maintain functional process analysis documentation such as data mapping, process flows, and technical requirements documents which identifies and recommends resolution of any process/system/integration-related gaps with the pre-existing templates provided by the project team
Perform technical process evaluation, analysis, along with recommending fixes
Partner with the QA team to support User Acceptance Testing when needed
May provide go-live support and immediate post-production support activities as needed
ttend and participate in SCRUM ceremonies with the core Project team (SA, BA, developers, QA analysts, Prod Support Analyst, and the product administrator)
Follow TS best practices, including documentation, project, and change management processes

Qualifications:

Minimum three years of current, professional experience analyzing and improving applications which should include at least two years of experience performing lead-level work for multi-sized projects.

Have experience with documenting requirements, customer journey, current and future state process mapping, UI/UX Design Modes and/or data-flow diagrams
Functional Knowledge of IVR features and functions or IVR solutions
Understands call/contact center and omnichannel functions and management
Have experience with workflow analysis, integrations/APIs, and overall ERP System design
Have experience with writing user stories in the 3W (the who, the what, and the why) format
Have experience with Microsoft Azure DevOps (TFS/VSTS) or other Lifecycle management tools such as JIR
Gather, refine, and validate complex business requirements, interdependencies, potential risks, and issues
Have experience with writing user stories/requirements
Experience creating technical and functional system specifications and translate requirements to developers
Have experience with data mapping activities
Have experience with creating and maintaining flow diagrams using Lucid Charts and/or Microsoft Visio
Have experience managing process analysis and improvement activities which impact multiple teams/departments
Have experience identifying, recommending, and delivering recommendations which improve the system
Have excellent team collaboration, delivering results with peers, customers, and vendors

Helpful but not required includes:
Have experience working with Scaled Agile
Have experience in the public sector, at the municipal/county level
Have some familiarity of conversational AI and Large Language Model functions, metrics, and processes
Have experience identifying, recommending, and delivering recommendations which improve system
WS Connect, Lex and Lambda function knowledge is a plus

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