NOC - Analyst / Slack ChatOps Support (2nd shift) - San Diego, United States - Tentek

    Tentek
    Tentek San Diego, United States

    3 weeks ago

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    Description

    NOC – Analyst / Slack ChatOps Support (2nd shift)

    You will provide Slack ChatOps support for technical processes and operations. Our User community will range from our Customer Service Reps to high-level technology engineers.

    The successful candidate will provide Slack/ChatOps live support to Users across an organization of 10,000+ employees.

    Do not wait to apply after reading this description a high application volume is expected for this opportunity.

    JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)

    Professional experience of 2-5+ years in IT Network / Data Center Operations as a Network Operations Infrastructure Analyst NOC Operator / Helpdesk Support / Technical Support Specialist...

    Experience supporting hardware and/or software in a workplace environment.

    Foundational Knowledge / experience working with the following: ServiceNow ticketing system, Confluence / JIRA, IP knowledge (subnetting and general IP concepts), Light Active Directory experience, Basic Security / Password reset troubleshooting.

    Experience performing shiftwork in a large-scale, team-oriented, cross-organizational Network Operations Center environment (NOC).

    Strong communication skills, with a knack for explaining technical concepts in simple terms to a non-technical audience using various modalities (e.g. phone, email, and chat).

    A four-year college education emphasizing computer science, engineering, telecommunications, business administration, or a related technical discipline.

    Minor certifications in core technologies are desirable.

    Must be willing to work in-person at our service center office in Rancho Bernardo CA.

    -This position will requires working 3rd shift (3 pm – midnight on Fri / Sat / Sun / Mon / Tuesday)

    PREFERRED QUALIFICATIONS:

    Streaming knowledge for games using MS Teams or other applications

    BigPanda / Event management systems experience

    Splunk/ Datadog (Basic Knowledge)

    API concepts and applications (Basic Knowledge)

    ITIL experience (Incident Management / Problem Management / Change Management)

    AWS knowledge / Kubernetes / or any other cloud technology

    SDLC processes

    Familiarity with open-source technologies

    SQL (ability to write/run queries)

    Perl / Scripting