Hotel Front Desk Clerk - Eagle River, United States - Eagle River Lodge

Description

Job Description

We are seeking a friendly and customer-oriented individual to join our team as a Front Desk Clerk at our intimate 15-room boutique hotel located in the picturesque landscapes of Alaska. As a Front Desk Clerk, you will serve as the first point of contact for guests, providing exceptional customer service, managing reservations, and ensuring smooth check-in and check-out processes.

Responsibilities:

• Guest Services: Greet guests warmly and assist them with check-in, check-out, and any inquiries or requests they may have during their stay.
• Reservation Management: Manage hotel reservations, including processing bookings, modifications, and cancellations accurately and efficiently.
• Room Assignments: Assign guest rooms based on availability and guest preferences, ensuring that room allocations are optimized to maximize occupancy.
• Payment Processing: Process guest payments, including credit card transactions and direct billing, ensuring accuracy and compliance with hotel policies.
• Guest Information: Provide guests with information about hotel amenities, local attractions, dining options, and transportation services, assisting them in making the most of their stay.
• Telephone and Email Correspondence: Answer incoming phone calls and respond to emails promptly and professionally, addressing guest inquiries and reservations.
• Record Keeping: Maintain accurate records of guest information, room inventory, and financial transactions using hotel management software and manual logs.
• Safety and Security: Monitor the front desk area, lobby and property for any security concerns or suspicious activities, following hotel security protocols and procedures.
• Collaboration: Communicate effectively with other hotel departments, including housekeeping, maintenance, and management, to ensure seamless operations and guest satisfaction.
• Problem Resolution: Handle guest complaints and concerns in a courteous and efficient manner, escalating issues to management as needed to ensure guest satisfaction.

​Qualifications:

• Previous experience in customer service, front desk service, or other related fields
• Ability to build rapport with guests
• Strong organizational skills
• Excellent communication and customer service skills
• Ability to work independently and efficiently
• Flexibility to work evenings, weekends, holidays, and rotating shifts as needed
• Proficiency in computer systems, including Microsoft Office and hotel management software
• Knowledge of basic security procedures and emergency response protocols
• Ability to remain calm and composed in high-pressure situations