Host/Hostess - Miami, United States - Chic-a LLC
Description
** Host/Hostess**
Location * Summary
Description
Skills
Summary **Host/Hostess** Salary Competitive salary Schedule Part Time, Full Time Experience Minimum 1 year of experience Location Category Fine Dining Cuisine Latin American **Host/Hostess**
Description CHICA by Lorena Garcia will transport guests through Latin America, featuring the robust and vibrant flavors of authentic regional dishes. Celebrating a rich blend of native ingredients and techniques that are forever weaved into our American history and palate -- from Venezuela, Argentina, Colombia, Cuba, Mexico, Peru, and more CHICA will pay homage to each culinary tradition all in one dynamic environment. From the wood-fire grill to the traditional plancha and rotisserie for the signature Meyer Lemon Chicken, a combination of family traditions and passions will unite guests around the table and deliver a legacy of culinary delights. The atmosphere will be musically charged with Latin beats while a lively bar scene will feature cocktails and fine spirits from a regionally inspired curated beverage program, as well as a wine inventory that emphasizes historical ties to old world wines.
CHICA is open Tuesday through Sunday for lunch, dinner and weekend brunch.
REPORTS TO: Restaurant Manager
KEY RELATIONSHIPS: Guests, Kitchen Staff, Stewarding Staff, F&B Staff
Job Description:
The host/reservationist is the first and last person a guest will interact with in the restaurant. Therefore, it is imperative that the first and last impression a guest will have is positive, gracious and professional. Most importantly, you will be supervising and coordinating the flow of the dining room. Constant communication with the kitchen and managers is key to a successful service.
Requirements:
Excellent verbal and written communication skills
Excellent critical thinking and decision-making skills
Must be able to maintain tact and be cool under pressure
Able to work flexible hours necessary including off hours, weekends and holidays
Able to effectively communicate in English in both oral and written forms
Professional and polished appearance and demeanor
Responsibilities:
Enthusiastically welcome every guest at the door
Ability to clearly communicate with all guests
Always approach and move towards the guest. Never wait for the guest to come to you
Go above and beyond to accommodate guests special requests
Graciously say goodbye to all guests and extend an invitation to return to visit soon
Oversee daily restaurant reservations, pre-assign seating where necessary
Communicate with management regarding special orders, cake orders, and special requests responsible for conveying all such
information to management
Answer restaurant telephone courteously and efficiently
Escort guests to tables and assist in seating at tables; present menus and extend pleasantries
Shut down podium and forward phones to voice-loop at end of shift
Work as a team, assist with all guests and employees needs and inquiries
Always maintain positive guest relations
Resolve guest complaints, ensuring guest satisfaction
Be familiar with all features and local attractions/activities to respond to guest inquiries accurately
Monitor and maintain cleanliness, sanitation and organization of assigned work areas
Maintain complete knowledge of scheduled daily activities and in-house groups, daily house count, table/seat/station numbers,
proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant
Perform all other job-related duties as requested
Work Conditions:
The noise level in the work environment is usually loud
While performing the duties of the job, the employee is regularly required to stand, use hands to handle, or feel objects, tools, or
controls; reach with hands and arms; talk or hear; and taste or smell
The employee frequently is required to walk
Preferred:
High school diploma or equivalent
At least 1 year of hospitality sales and management experience
At least 1 year of host person experience in a high-volume and/or upscale dining environment
In the late 1960s film classic Cool Hand Luke, Paul Newmans devil-may-care attitude lands him in a Florida jail for cutting off the heads of parking meters. Outnumbered, Newman is dared by his cellmates to eat 50 hard-boiled eggs in an hour. Fueled by his stubborn instincts and unwillingness to conform, Newman trumps his naysayers and defies all odds proving that he can accomplish anything he sets his mind to.
Its this ethos on which our company was founded. 50 Eggs is a place where ideas become plans, plans become actions and actions become success and growth. Its a place where we always find a way to overcome the impossible a place where we can eat 50 Eggs.
50 Eggs is comprised of highly-driven, passionate professionals who share a wide range of strengths and expertise. The Executive Team is proudly composed of a versatile task force of experts focused on company culture, guest service excellence, food and beverage management, training and development programs, and strong sales practices; a set of ingredients that set us apart from the rest.
Operators, culinarians, service industry professionals and sales & marketing mavens alike join 50 Eggs for a career, not a job. We are a family that is driven by our defined Core Values, and led by our philosophy that We Can Eat 50 Eggs. We are committed to providing our team a space to not only do what they love but to expand our knowledge individually and cohesively to grow as a company within the various fields
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