Operations Specialist - Charlotte, United States - Mindlance

Description

Job Title: Operations - Customer Service Specialist

Location: Salt Lake City, UT / Saint Louis, MO / Charlotte, NC

Duration: 6+ Months

Pay range - $30-32/hr. W2

Remote/Hybrid schedule:

• 30 days of onsite training
• 5 days on/ 5 days remote after training is complete

Top Skills:

• Series 7 required MUST BE ACTIVE (or within a 2-year window so it may be re-activated quickly).
• Brokerage operations experience.
• Customer service experience.
• Microsoft Products.
• Strong Verbal/ written communication Skills.

Job Summary:

• Will be working with Client customers to address brokerage complaints.

In this contingent resource assignment, you may:

• Participate in low to moderately complex initiatives and identify opportunities for process improvements within Customer Service.
• Review and analyze basic or tactical Customer Service assignments or challenges that require research, evaluation, and selection of alternatives, related to low-to-medium risk deliverables.
• Present recommendations for resolving low to moderately complex situations and exercise some independent judgment while developing an understanding of function, policies, procedures, and compliance requirements.
• Provide information to client personnel in Customer Service.

Required Qualifications:

• 2+ years of Customer Service, Financial Services, or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.

EEO:

Mindlance is an Equal Opportunity Employer and does not discriminate in employment based on Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.