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- Provide system support and 24/7 on call Tier 2 help desk support to ensure ongoing integrity, performance, uptime and availability of each service/application.
- * Provide corrective and preventive maintenance on all technical components including security vulnerability, change and patch management, and emergency fixes.
- * Ability to conduct root cause analysis for production issues and document the steps taken to fix the problem using the Government approved problem management template in ServiceNow
- * Support and evaluate new patches and upgrades to the services along with testing upgrades and patches in a lower environment and deploy to production as required
- * Help resolve customer issues by tracking of overdue work items, approvals, certifications, and outstanding actions, Issue identification and resolution
- * Support the resolution of system outages by serving as the first line of support
- * Experience writing technical documentation and SOPs.
- * Excellent oral and written communication skills
- Bachelor's degree in Computer Science or a related field and five 5 years demonstrated technical experience in tiered support organizations
- Working knowledge Microsoft systems and Azure, Active Directory (AD), AD Federation Services (ADFS), Azure AD, AWS
- Ability to work with Active Directory, Jira, Confluence and ServiceNow.
- Knowledge of SailPoint IdentityIQ, Radiant Logic systems, preferred
- Exceptional analytical and technical aptitude
- Ability to work independently, think strategically and proven diagnostic ability are critical
- RHEL experience is a plus
System Administrator - Annapolis, MD, United States - ASRC Federal
Description
ASRC Federal is seeking a System Administratorto support our ICAM contract with the Department of Homeland SecurityThe successful candidate will p rovide operations and maintenance support for various IT systems and applications as part of the Operations support team.