Customer Service Representative - Pearland, United States - Spherion Staffing

Description

Job Description

Job DescriptionOverview:
We are seeking a dedicated and enthusiastic individual to join our team as a Customer Service Representative.

In this role, you will play a pivotal role in ensuring customer satisfaction by providing timely and effective assistance to inquiries, resolving issues, and delivering exceptional service experiences.

Responsibilities:1.

Serve as the primary point of contact for customers via phone, email, and chat channels, responding promptly to inquiries and providing accurate information.2.

Assist customers with product-related questions, order status inquiries, billing issues, and other service-related matters with professionalism and empathy.3.

Address customer complaints and concerns in a timely and efficient manner, striving to achieve a resolution that meets or exceeds customer expectations.4.

Document all customer interactions and transactions accurately in the company's CRM system, ensuring thorough record-keeping and follow-up as needed.5. Collaborate with other departments, including sales, logistics, and technical support, to escalate and resolve complex customer issues.6. Proactively identify opportunities to improve customer service processes and procedures, contributing to a more efficient and customer-focused environment.7. Stay informed about product updates, promotions, and company policies to provide accurate and up-to-date information to customers.8. Participate in ongoing training and development initiatives to enhance product knowledge, customer service skills, and overall job performance.
Qualifications:1.

Previous experience in customer service or a related field preferred, with a demonstrated ability to communicate effectively with customers and resolve issues.2.

Excellent verbal and written communication skills, with a friendly and professional demeanor.3. Strong interpersonal skills and the ability to empathize with customers' needs and concerns.4. Proficiency in using computer systems and customer service software to manage customer interactions and data.5. Detail-oriented with excellent problem-solving abilities, able to multitask and prioritize tasks in a fast-paced environment.6. Ability to work independently as well as collaboratively within a team.7. Flexibility to work varied shifts, including evenings, weekends, and holidays as required.