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- Assists with the planning, implementation, and evaluation of the security operations and the coordination of its programs with other departments.
- Ensures that all security reports are submitted in a timely manner.
- Assigns Security staff to various locations according to job requirements and the officers' abilities, skills, and experience.
- Observes in performance of duties to evaluate efficiency and to detect and correct inefficient work practices.
- Demonstrates and explains methods of detecting and apprehending those suspected of thievery.
- Explains local laws concerning arrest and detention to Team Members.
- Conducts private investigations to obtain information concerning such matters as thievery, cheating, and Team Member misconduct.
- Acts as a representative of the RWC property, interacting with guests and team members in a courteous and professional manner.
- Implements departmental and RWC procedures and trains, schedules, supervises and evaluates security officers on his/her assigned shift.
- Patrols RWC property identifying potential security and or safety issues.
- Assists in ensuring the safety and protection of guests, team members and the entire facility.
- Updates security procedural manuals and is responsible for the documentation of all security and safety issues and the maintenance of reports.
- Helps to maintain staffing levels within the security department and is instrumental in interviewing, training, scheduling, evaluating and disciplining employees as needed.
- Helps instill an atmosphere that encourages employees to thrive and succeed.
- Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments.
- Facilitates and ensures that performance reviews of all employees within department are complete on a yearly basis.
- Prepares detailed reports concerning matters investigated.
- Performs other tasks as assigned.
Core Competencies
- Demonstrates consistent regard and dedication to guests, vendors, colleagues and the company by being engaged, interested and productive
- Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the company's success
- Demonstrates and understanding of the impact actions and decisions have on the company both financially and on guest relations
- Demonstrates the courage and initiative to present new ideas and perspective to create positive results
- Exhibits respectful consideration of viewpoints, situations and others
- Puts the guest at the forefront of every decision
Essential Requirements
- Strong Supervisory Skills
- Good Communication Skills
- Working knowledge of Casino Operations and NYSGC Regulations
- Working knowledge of Microsoft Word, Excel and Outlook
Knowledge/Work Experience
- Must be 21 years or older
- BA/BS in related field preferred and/or combination of experience and education with a minimum of two (2) years of relevant experience.
- Previous supervisory experience in a Security field and/or law enforcement required
- Previous experience in a Casino Resort preferred
- Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission
Language Skills
Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents. Ability to respond to common inquiries from other Team Members or guests. Fluency in English required. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and small group situations. Source: Hospitality Online
Shift Manager Security - Monticello, United States - Resorts World Catskills
