Team Leader, Design - Richmond - Crate & Barrel

    Crate & Barrel
    Crate & Barrel Richmond

    1 day ago

    Description
    Driven and customer-focused, the Team Leader - Design Services & Trade leads daily operations of the design and trade business while coaching the team to deliver exceptional service and achieve sales goals. Reporting to the Assistant Store Leader - Design & Trade, you drive the in-store customer experience through customer acquisition and retention initiatives, including CBHCC, clienteling, and design service appointments. You oversee the design desk operations-managing sales aids, supplies, mobile sales technology, and brand presentation-while partnering with the Design Coordinator on appointment management and sales aid replenishment. As a mentor and collaborator, you empower your team, support business development through Trade, Business Sales, and pipeline management, and act on store KPIs to maximize sales and design services performance.

    A day in the life as a Team Leader, Design & Trade

    Apply fast, check the full description by scrolling below to find out the full requirements for this role.
    • Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader
    • Coach associates on exceptional performance and maintain a strong visible presence in the department/work area
    • In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth
    • Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader
    • Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable
    • Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide
    • Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)
    • Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance
    • Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors

    What you'll bring to the table

    • Strong communication and interpersonal skills
    • Excellent organizational and time management skills
    • Strong problem solving skills
    • Demonstrated ability to execute and drive results
    • Strong delegation skills
    • Data entry skills
    • Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed. xhmxlyz
    • Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed.

    We'd love to hear from you if you have

    • 1+ years customer service or retail leadership experience
    • Experience with Microsoft Office, Google applications, computer systems and tablet devices
    • Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends
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