Associate Support Representative - Burbank
1 month ago

Job summary
We help power Oscar-winning films Emmy-winning shows and Clio-winning commercials Feel the satisfaction of doing work that directly impacts the most exciting industry in the world EP is poised to redefine and evolve the back-office processes of the entertainment community with security at the core of what we do.
Responsibilities
- Able to handle client issues and how-to questions via phone email and chat
- Demonstrate empathy for clients act as their advocate ensuring their issues get resolved
- Follow processes procedures managing documenting interactions clients Complete troubleshooting steps complex technical issues Serve voice customer escalating issues bug reports feedback Become proficient products client personas workflows Stay informed product releases process changes Communicate collaborate peers leaders cross-functional partners Maintain client first approach uphold EPS core values mission Additional duties assigned
Job description
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