- Have extensive contact with customers, the general public and bank staff and will interact in a professional and courteous manner, and conduct him/herself in such relationships in a manner that will enhance overall efficiency and image of the bank.
- Answer incoming telephone inquires, determine the needs of the caller, and minimize the caller's time and effort in resolving their concern, with prompt and extraordinary service.
- Correctly and efficiently transfer calls to outside offices and staff members.
- Process telephone transfer requests, check orders, stop payments, debit card maintenance
- Provide customer service on ACH and ATM inquiries and disputes, online banking inquires and resets, loan payments.
- Provide statement printouts and check copy requests
- Basic knowledge of bank products to include deposit products such as checking, savings, money market, CD's, online banking products, debit cards; and lending products such as consumer loans and HELOCs.
- Refer services and products to include sweeps, AFTs, telephone banking, online banking products, ODP's. Promote Tell-A-Friend.
- Proper usage of Jack Henry as well as other supported systems i.e. PassPort, Netteller, 4Sight, Synergy, PowerLink, FI Management, RSA.
- Provide viable options to meet customer needs, while conforming to Bank regulations and policies and following the Service Pledge.
- Basic knowledge of compliance and regulatory issues. Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
- Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.
- Other miscellaneous duties as assigned
- Previous bank experience preferred
- High School Diploma or equivalent GED
- Excellent customer service skills
- Must have the ability to work quickly and accurately in a professional manner
- Provides leadership by setting the example for his/her coworkers to follow
- Knowledge of bank services and products
- Familiar with 10 key, phone system and computer keyboard
-
Call Center Representative
1 week ago
Glacier Bancorp, Inc. Belgrade, United StatesThe Call Center Representative will be responsible for servicing incoming customer calls, answering customer questions, and resolving account issues through extraordinary customer service. Employee will have extensive contact with customers, vendors, Representative, Call Center, ...
-
Call Center Representative
3 weeks ago
Glacier Bancorp Belgrade, United StatesCalling on your awesome phone skills First Security bank is looking for a on-site Call Center Representative to join our team. Employee will be responsible for servicing incoming customer calls, answering customer questions, and resolving account is Representative, Call Center, C ...
-
Physician - Family Medicine
3 weeks ago
Bozeman Health Belgrade, United StatesAbout Bozeman Health · Bozeman Health is an integrated health system serving an eleven-county region as Southwest Montana's leader in health care. As a nonprofit organization, governed by a volunteer community board of directors, we are the largest private employer in Gallatin Co ...
-
Construction Sales Consultant
1 week ago
Morton Buildings Belgrade, United StatesMorton Buildings, Inc. is the industry leader in post-frame construction. We have been in business for 120 years and have more than 10 manufacturing, fabrication, and shipping plants servicing over 100 construction centers nationwide. Per year, across America, thousands of new bu ...
-
Customer Service Representative
1 week ago
ThompsonGas Belgrade, United States*ThompsonGas* is the nations fastest growing propane retailer, and we are looking for innovative, outside of the box thinkers who want to make an impact. We are rethinking the way we do business and, as a result, our employees are empowered to take an idea and run with it. If you ...
-
Medical Director, Physician
2 weeks ago
Bozeman Health Belgrade, United StatesAbout Bozeman HealthBozeman Health is an integrated health system serving an eleven-county region as Southwest Montana's leader in health care. As nonprofit organization, governed by a volunteer community board of directors, we are the largest private employer in Gallatin County, ...
-
Shift Manager
2 weeks ago
NCR Belgrade, United StatesAbout NCR VOYIX · NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. ...
-
Full-Time Universal Teller
2 weeks ago
Intrepid Credit Union Belgrade, United States Full timeWhy Intrepid Credit Union? · We have been voted the #1 Credit Union in Helena 5 years in a row You can be a part of helping us continue our excellent service to our members and our community. · There are many jobs in the market right now and you want to find the right position ...
-
Route Sales Representative
3 weeks ago
Alsco Belgrade, United States· Classification: · Exempt for Base plus Commission routes, Non-Exempt for hourly routes. · We are Alsco Uniforms. We've been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a worldwide leader servin ...
-
Gallatin Valley YMCA Belgrade, United States: This position supports the work of the Y, a leading nonprofit charitable organization committed to strengthening the community through youth development, healthy living and social responsibility. The Healthy Learning Academy Lead or Assistant Teacher shall be responsible for di ...
-
Research Associate
1 week ago
Montana State University Bozeman, United StatesGeneral Statement · The Southern Agricultural Research Center (SARC) is a 462 acre facility located in the Huntley-Worden Irrigation Project approximately 15 miles east of Billings, Montana. The center conducts agronomic research and education programs for agriculture in the dry ...
-
Animal Care Specialist
1 week ago
Petco Bozeman, United States Part timeJOB DESCRIPTION Create a healthier, brighter future for pets, pet parents and people · If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. · Our core values capture th ...
-
Extension Agent
2 weeks ago
Montana State University Bozeman, United StatesGeneral Statement · Sheridan County is located in the extreme northeastern corner of Montana bordering North Dakota to the east and Canada to the north. The Extension office is located in Plentywood which is also the county seat. Sheridan County is a rural agricultural community ...
-
19 - $20.50 premium Shift Pay STORE DELI @
1 week ago
Town Pump Bozeman, United States Full timeTown Pump is looking for a motivated and outgoing Store Deli Attendant to join our team. Town Pump is a growing company, with ever increasing opportunities for career growth. · As a Deli Attendant, you will: · -prepare food according to the recipe manual by cutting, measuring, we ...
-
Native American Studies Non-Tenure Track Faculty
4 weeks ago
Montana State University Bozeman, United StatesGeneral Statement · Montana State University seeks qualified individuals to provide non-tenurable level instruction and/or related functions. Instructors are needed to teach classes depending upon need and available funding. · Applications are accepted on a continual basis (unle ...
-
Global Health Non-Tenure Track Faculty
1 week ago
Montana State University Bozeman, United StatesGeneral Statement · Montana State University seeks qualified individuals to provide non-tenurable level instruction and/or related functions. Instructors are needed to teach classes depending upon need and available funding. · Applications are accepted on a continual basis (unle ...
-
20.50 Plus $1 Premium Pay STORE OVERNIGHT
1 week ago
Town Pump Bozeman, United States Full timeTown Pump is looking for a motivated and outgoing Store Clerk to join our team. Town Pump is a growing company, with ever-increasing opportunities for career growth. · As a Store Clerk team member, you will: · -be accountable for excellent customer service, cash handling and acco ...
-
ChampChange and CatTracks Program Manager
2 weeks ago
Montana State University Bozeman, United StatesGeneral Statement · The ChampChange and CatTracks Program Manager serves the Allen Yarnell Center for Student Success through operations and programmatic efforts. Overall, this position plays a pivotal role with providing means for the institution to track and intervene with stu ...
-
Software Engineer
4 days ago
Montana State University Bozeman, United StatesGeneral Statement · In support of the Montana State University mission, the Information Technology Center promotes, develops, delivers, and facilitates the use of information technology services and resources. · This Computer Software Engineer/Applications II position is located ...
-
Gallatin Valley YMCA Inc Bozeman, United States:This position supports the work of the Y, a leading nonprofit charitable organization committed to strengthening the community through youth development, healthy living and social responsibility. The Healthy Learning Academy Lead or Assistant Teacher shall be responsible for dir ...
Call Center Representative - Belgrade, United States - Glacier Bancorp
Description
About The Role
The Call Center Representative will be responsible for servicing incoming customer calls, answering customer questions, and resolving account issues through extraordinary customer service.
Employee will have extensive contact with customers, vendors, the general public, and bank staff and will interact in a professional and courteous manner, and conduct him/herself in such relationships in a manner that will enhance the overall efficiency and image of the bank.
Flexible schedules and weekends offDUTIES AND RESPONSIBILITIES:
QUALIFICATIONS:
KNOWLEDGE, SKILL, ABILITY:
WORK ENVIRONMENT:
Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear.
The employee is occasionally required to:
stand; walk; and lift or reach with hands and arms.
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.
Specific lifting abilities required by this job include: Sedentary work.
Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.
COMPENSATION &
BENEFITS:
Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position.
We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, and paid sick, holiday, and vacation time.
Visit our website for more detailsCOMPANY OVERVIEW:
We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out
We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.
No Recruiters or unsolicited agency referrals please.
