Hospitality Director - Washington DC, United States - Aimbridge Hospitality

Description

Responsible for the overall planning organizing and coordinating of the Rooms Division consisting of Front Office Concierge Guest Recognition PBX Housekeeping Valet laundry Valet parking and to provide leadership and direction whilst maximizing revenue opportunities and maintaining guest satisfaction levels to the standard of the hotel and of the company at all times.

Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.

Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents.

Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.

Prefer at least 5 years experience in a similar position in a luxury upscale hotel environment.
Position requires exemplary leadership skills and a proven ability to achieve the highest level of service and quality throughout the Rooms Division
Must be proficient in Windows Operating Systems Company approved spreadsheets and word processing.
Must have the ability to assimilate complex information data etc. Must be able to work with and understand financial information and data and basic arithmetic functions.

Maintains regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.

Maintains high standards of personal appearance and grooming which include compliance with Aimbridge Hospitality dress code and wearing name tag when working (per brand standards)
Complies at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
Responsible for the proper efficient and profitable functioning of the Front Office
Clarifies duties and responsibilities of Front Office personnel and ensure that work flows are in a logical and good order
Ensures that Legendary Quality Standards policies and rules are properly understood and followed through
Controls and analyze departmental costs to ensure performance is within budget
Performs all aspects of personnel and training functions including hiring performance appraisals counseling coaching training disciplinary action etc.
Ensures and maintain a very high standard of personal hygiene behavior and grooming standards of staff
Attends daily morning briefings and any other Management meetings as scheduled
Handles all guest complaints and comments relating to the department tactfully

Develops a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement.

Central Reservations Market Segment AAdvantage Travel Agent check registers etc.

Operates all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming.

Monitors proper operation of the P.Ensures implementation of all Aimbridge Hospitality policies and house rules.
Coordinates all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service.
Ensures correct and accurate cash handling at the Front Desk.
Attends monthly all-employee team meetings and any other functions required by management.

Attends weekly staff meeting and provide training on a rotational basis using steps to effective training according to Aimbridge Hospitality standards.

Follows and enforces all Aimbridge Hospitality hotel credit policies.
Maintains required pars of all front office and stationary supplies.
Reviews daily Front Office work and activity reports generated by Night Audit.
Reviews Front Office log book and Guest Request log on a daily basis.
Conducts meetigs according to Aimbridge Hospitality standards as required by management.

Located just 5 mi from the Ronald Reagan Washington National Airport, this hotel has a modern gym and several dining options.

This Washington, DC hotel is 1.5 mi radius of the Newseum and the International Spy Museum.

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels.

Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.

Join a world of possibility with Aimbridge Hospitality.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
~ Now offering Daily Pay Medical, Dental, and Vision Coverage
~ Short-Term and Long-Term Disability Income
~ Employee Assistance Program
~401k Retirement Plan

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