Correspondence Coordinator - Hancock, United States - University Bancorp

Description

General Job Summary

The Correspondence Coordinator is responsible for the quality control and production monitoring of letter/statement files with the mail vendor. Collaborates with the AVP, Remittance & Mail Room and the Systems Integration Analyst to manage all correspondence produced both internally and externally. Collaborates with all Midwest departments to create and maintain letter file templates.

Summary of Essential Job Functions

• Responsible for the QC and approval/rejection of letter/statement files on a daily basis
• Collaborate with Client Relations to manage statement messages and logos
• Collaborate with the Systems Integration Analyst to perform research on mapping issues between MLS and vendor
• Create letter templates per department requests
• Collaborate with Systems Integration Analyst in creating letters in the servicing system
• Submit and monitor changes/corrections of documents to the mailing vendor
• Perform mail merges of data files and letter templates to create letters for mailing

Other Job Functions

• All other duties as assigned by management

Requirements

Education, Training and Work Experience

• High school diploma ( or equivalent) required
• Previous experience in business/office environment highly preferred.
• Previous experience in mortgage servicing highly preferred
• Experience using MS Word, MS Excel, and Adobe at an Intermediate level required

Knowledge, Skills and Abilities

• Maintain & foster positive relationships with customers, vendors and business partners
• Complete all assigned training in a timely manner
• Provide professional communication in both oral & written expression
• Excellent organizational, time management & analytical skills
• Ability to troubleshoot effectively
• Able to communicate effectively
• High degree of accuracy
• High degree of dependability
• Intermediate ability working with MS Word, MS Excel and Adobe

Working Environment

Primary working environment is within an indoor climate-controlled office space. Employee may be subject to florescent lighting, dust, and other normal indoor-allergens. Employee will work in close proximity of coworkers and occasionally independently in quiet environments.

Physical Requirements

• Able to lift up to 20 pounds
• Extended periods of sitting (at computer desk)
• Complete repetitive tasks (including operation of computer mouse/keyboard)

**University Bank is an Equal Opportunity / Affirmative Action Employer**