- 1 year of experience in financial services, insurance, or billing/patient accounts
- Bachelor's Degree
- Advanced clerical and computer skills; judgment, analytical skills and communication skills required to accomplish goals in settings that are often sensitive. Must be familiar with a variety of funding sources and eligibility and must possess a thorough understanding of hospital billing.
- Customer Service
- Educates, screens, and assists patients who do not have valid insurance coverage to enroll in third-party eligibility programs. Interviews qualified patients for potential funding sources, which may include Medicaid, financial assistance programs (FAP), and/or alternative funding sources. Performs all associated functions timely and accurately.
- Educates patient during interview on applicable policies such as point-of-service collection, payment options, and financial assistance. Performs follow up with patient and the Division of Medicaid to ensure appropriate completion of applications and submission of all required documentation. Stays informed on applicable statues, regulations, and Office of Compliance policies that affect assigned tasks.
- Submits Medicaid applications timely and accurately.
- Meets with patients who present as self-pay to obtain valid insurance coverage, if applicable, and/or review prior account information to obtain insurance coverage. Notifies departments of information and updates patient accounts.
- Consistently interacts with sensitivity to patients/their families and is responsive to individual needs. Exhibits excellent customer service and communications skills, with the ability to effectively calm patients and be able to deal with distressed and/or agitated patients and their families.
- Serves as support to patients and their family members to assure customers have access to all available funding.
- Critical Thinking
- Analyzes patient financial condition based on interview and inputs into financial counseling system. Documents all calls, correspondence, and related activities to each patient's account in the correct place using appropriate tools and language. Updates patient accounting information systems.
- Responsible for calculating patient out-of-pocket amounts due and collecting on those amounts for unscheduled inpatient and observation admits having insurance coverage. Utilizes effective critical thinking skills and professional approach when handling these collections situations.
- Maintain complete records of all patients applying for indigent or financial assistance to include the application, proof of income, the acceptance/denial letter, and any other applicable documentation.
- Verifies and assures all accounts are ready for routing for approval for charity or billing with adequate supporting documentation within the established time frames.
- Demonstrates ability to work independently, be attentive to detail, and ensure work is completed timely and accurately. Works in self-directed manner and requires minimal supervision.
- Demonstrates ability to manage multiple and simultaneous responsibilities and to prioritize duties/tasks.
- Identifies trends that may indicate problem areas and alerts Supervisor/Manager/Director of such. Plays key role in initiating solutions.
- Interpersonal Relations
- Work closely with Case Management (UR) on a daily basis in regards to notification of active Medicaid coverage, authorizations, and changes to Healthy Louisiana Plans; obtains needed authorization and forwards to Utilization Management when received.
- Maintains daily contact with Utilization Management, Business Office, patient Registration, Medical Records, Ancillary departments, various third-party agencies, HMO/PPOs, patients, patient families, physician offices and other outside entities.
- Actively participates in and encourages other to utilize creative and innovative approaches to accomplish tasks.
- Other Duties as Assigned
- Performs other duties as assigned.
-
Financial Advisor
5 days ago
Brian Low Financial Group Baton Rouge, United StatesFinancial Advisor · Are you looking to expand your career and be part of a successful team? Are you driven, self-motivated, and customer-focused? If you enjoy working closely with clients, developing long-term relationships, constantly challenging yourself, and providing superio ...
-
Financial Advisor
1 day ago
Cetera Investment Services LLC Baton Rouge, United StatesCetera Investment Services is searching for a Financial Advisor for: · Hancock Whitney Financial Consultants located at Hancock Whitney · JOB FUNCTION / SUMMARY: · Financial Advisors consult with clients and prospective clients to determine the best course of action(s) designed t ...
-
Financial Advisor
3 weeks ago
NewYorkLife/ NYLIFE Securities LLC Baton Rouge, United StatesLooking to carve out your career path on your own terms? Join New York Life, a prominent mutual insurance firm in the US, and take pride in our robust financial standing and track record of MDRT members. We provide an extensive array of financial and protection products to cater ...
-
Financial Advisor
3 weeks ago
NewYorkLife/ NYLIFE Securities LLC Baton Rouge, United StatesJob Description · Job DescriptionLooking to carve out your career path on your own terms? Join New York Life, a prominent mutual insurance firm in the US, and take pride in our robust financial standing and track record of MDRT members. We provide an extensive array of financial ...
-
Financial Advisor
6 days ago
Cetera Investment Services LLC Baton Rouge, United StatesCetera Investment Services is searching for a Financial Advisor for: · Hancock Whitney Financial Consultants located at Hancock Whitney · JOB FUNCTION / SUMMARY: · Financial Advisors consult with clients and prospective clients to determine the best course of action(s) designe ...
-
Financial Advisor
5 days ago
Hancock Whitney Baton Rouge, United StatesThank you for your interest in our company To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. The email address used in establishing your accou ...
-
Financial Advisor Assistant
5 days ago
Losey PLLC Baton Rouge, United StatesAre you awesome? Awesome at MS Office, Adobe, and web applications? Losey Insurance and Financial Services seeks to hire a full-time on-site Financial Advisor Assistant to support the wealth management team in the Baton Rouge, Louisiana branch office. The ideal candidate should b ...
-
Financial Advisor
3 weeks ago
NewYorkLife/ NYLIFE Securities LLC Baton Rouge, United StatesAre you looking to forge a career path on your own terms? Join New York Life, a leading mutual insurance firm in the US, and take pride in our strong financial position and track record of MDRT members. We offer a wide range of financial and protection products to meet our client ...
-
Financial Advisor
2 weeks ago
NewYorkLife/ NYLIFE Securities LLC Baton Rouge, United States· Looking to carve out your career path on your own terms? Join New York Life, a prominent mutual insurance firm in the US, and take pride in our robust financial standing and track record of MDRT members. We provide an extensive array of financial and protection products to cat ...
-
Financial Advisor
3 weeks ago
NewYorkLife/ NYLIFE Securities LLC Baton Rouge, United States· Are you looking to forge a career path on your own terms? Join New York Life, a leading mutual insurance firm in the US, and take pride in our strong financial position and track record of MDRT members. We offer a wide range of financial and protection products to meet our cli ...
-
Wealth Advisor
3 weeks ago
Glades Talent Baton Rouge, United StatesAbout the jobWe are a wealth and asset management company. We are building and leveraging the technology, products, and services that radically improve the client experience while giving advisors superpowers to run and scale their business more efficiently.As a VC-backed company, ...
-
Locum Physician
1 week ago
LocumJobsOnline Baton Rouge, United States Full timeLocumJobsOnline is working with to find a qualified Anesthesiology MD in Louisiana · About The Position · A hospital is seeking an anesthesiologist for locum tenens coverage. · The facility is located west of Baton Rouge, Louisiana. · The schedule is 6:00am 3:00 pm (5 days a wee ...
-
Locum Physician
1 week ago
LocumJobsOnline Baton Rouge, United States Full timeLocumJobsOnline is working with to find a qualified Radiology MD in New Orleans, Louisiana, 70112 · About The Position · A hospital is seeking a radiologist for locum tenens coverage. · During your assignment near New Orleans, head into town one day to get a taste of the beignet ...
-
Locum Physician
1 week ago
LocumJobsOnline Baton Rouge, United States Full timeLocumJobsOnline is working with to find a qualified Obstetrics and Gynecology MD in Alexandra, Louisiana, 06053 · About The Position · A facility is seeking an OB/GYN for locum tenens coverage. There are CNMs on staff who assist with call, OB/GYN on staff helping, and surgical a ...
-
Locum Certified Registered Nurse Anesthetist
1 week ago
LocumJobsOnline Baton Rouge, United States Full timeLocumJobsOnline is working with to find a qualified Anesthesiology CRNA in Louisiana · About The Position · A small, two-OR facility is seeking a CRNA for locum tenens coverage. · The facility is located 30 minutes outside of Shreveport, Louisiana. · The clinician will be in cha ...
-
Business Development Representative
4 weeks ago
American Recruiting & Consulting Group Baton Rouge, United StatesARC Group is in search of a Business Development Representative for a client who is the largest distributor of HVAC/R equipment parts in the US. The position can be based out of Baton Rogue, LA. This role will focus on deepening existing customer relationships and obtaining new o ...
-
Senior Reimbursement Analyst
3 weeks ago
Blue Cross and Blue Shield of Louisiana Baton Rouge, United States Full timeWe take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with Blue Cross. · Residency in or relocation to Louisiana is pre ...
-
Client Service Associate/Manager Position
5 days ago
Ameriprise Financial Baton Rouge, United States* Step into an instrumental role. Help conduct the smooth operation of a fast-paced-and friendly-financial planning office. Work as an employee of an independent advisor franchisee with a financial advisory practice of Ameriprise Financial. Assist in daily business operations. · ...
-
Planning Intern
1 week ago
Carson Group Holdings, LLC Baton Rouge, United StatesJob Description · Job DescriptionWho We Are · In an increasingly complex world where people are starving for someone they can trust, we stand for something simple: always put the client first. We do well by doing good for those we serve. It's the ultimate measure. We believe in p ...
-
Market Supervision Manager
2 weeks ago
Bank of America Baton Rouge, United StatesMarket Supervision Manager · New Orleans, Louisiana;Baton Rouge, Louisiana; Mandeville, Louisiana · **Job Description:** · Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and in ...
Patient Financial Advisor - Baton Rouge, United States - Franciscan Missionaries of Our Lady Health System
Description
Job DescriptionAt Our Lady of the Lake, we offer you so much more than just a job in the healthcare industry. We offer career opportunities for people who have a calling to share their gifts and talents as part of our healing ministry. As a Catholic hospital, we are here to create a spirit of healing. We offer you something special - the chance to do God's work by helping to serve people in need throughout our community, every day.
Job Summary
8:00am-4:30pm or 7:00am-7:00pm Shifts available. The Patient Financial Advisor screens uninsured patients for Medicaid and financial assistance; assist patients in completing Medicaid and financial assistance applications; manages the Medicaid eligibility/application process; collects patient responsibility for unscheduled insured inpatients and observation patients; and utilizes critical thinking skills to determine the most appropriate resources available to assist patients in need. The Patient Financial Advisor will have knowledge of all aspects of the department process from the registration process through billing. The Patient Financial Advisor will have knowledge of medical insurances and collections and will assist in resolving issues regarding a patient's ability to pay for services. The Patient Financial Advisor reviews available funding sources for which the patient qualifies. The Patient Financial Advisor researches patients' account questions and explains payments that have been made on their accounts. The Patient Financial Advisor is expected to work independently, manage his/her case load, and require minimal oversight.
Experience, Education, Training, Special Skills, and Licensure
