-
Manager Claims
2 weeks ago
Athene West Des Moines, United StatesWe are Athene. At Athene, we are driven to do more. We are a leading retirement services company that issues, reinsures and acquires retirement savings products designed for the increasing number of individuals and institutions seeking to fund retirement needs. We see every day a ...
-
Manager Claims
2 weeks ago
Athene Holding Ltd West Des Moines, United StatesWe are Athene. At Athene, we are driven to do more. We are a leading retirement services company that issues, reinsures and acquires retirement savings products designed for the increasing number of individuals and institutions seeking to fund retirement needs. We see every day a ...
-
Claims Manager
1 week ago
Archkey Des Moines, United StatesClaims Manager · This position is based in our ArchKey/Sachs Electric office in St. Louis, MO · About the company · ArchKey Solutions is a Top 10 National Electrical Contracting company. Our teams work on large, sophisticated projects across the United States. When you work wi ...
-
Catastrophe Claims Manager Inside
4 days ago
FBL Financial West Des Moines, United StatesCatastrophe Claims Manager Inside · Who We Are: With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountabi ...
-
Catastrophe Claims Manager Inside
6 hours ago
FBL Financial West Des Moines, United StatesCatastrophe Claims Manager Inside · Who We Are: · With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and account ...
-
Workers' Compensation Claims Manager
1 week ago
Creative Risk Solutions Des Moines, United StatesWe are looking to add an additional Workers' Compensation Claims Manager to join our team in Waukee, IA, to help manage our nationwide Workers' Compensation Team As this department continues to grow, we have identified a need for an additional Manager · Duties: · Manages all work ...
-
GuideOne Insurance West Des Moines, United StatesJob Description · Job Description · As an Auto Material Damage and Subrogation Claims Manager, you will be responsible for independently analyzing and comparing data to formulate goals and reports. You will be required to have 3 or more years of Commercial Claims leadership exper ...
-
Workers' Compensation Claims Manager, CRS
1 week ago
Holmes Murphy & Associates Waukee, United StatesHow have we maintained our 90 years of independence? Because we're bullish in the industry, we're innovative, we offer cutting-edge services and benefits, and we care deeply about our employees, clients, and communities. That's what being part of an employee-owned, powerhouse com ...
-
Workers' Compensation Claims Manager, CRS
2 weeks ago
HMA Group Holdings, LLC. Waukee, United StatesWorkers' Compensation Claims Manager, CRS · Job Category · : · Service · Requisition Number · : · WORKE002587 · Apply now · Posted : May 10, 2024 · Full-Time · Locations · Showing 1 location · Description · How have we maintained our 90 years of independence? Because we're ...
-
Experienced Claims Examiner
1 week ago
Auto-Owners Insurance West Des Moines, United StatesA career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. · Job Description · We offer a merit-based work-from-home program based on job responsibilit ...
-
Centralized Claim Property Adjuster
1 week ago
Columbus Region West Des Moines, United States**Centralized Claim Property Adjuster** · ****It's fun to work in a company where people truly BELIEVE in what they're doing**** · **We're committed to bringing passion and customer focus to the business.** · ?? · **Summary & Key Responsibilities??** · ? · In this role you ...
-
Auto Claims Adjuster
1 week ago
Columbus Region West Des Moines, United States**Auto Claims Adjuster - Auto Damages** · ****It's fun to work in a company where people truly BELIEVE in what they're doing**** · **We're committed to bringing passion and customer focus to the business.** · ?? · **Summary & Key Responsibilities??** · ? · Handles low to mi ...
-
Sr Life Claims Specialist
2 weeks ago
Farm Bureau Financial Services West Des Moines, United StatesSr Life Claims Specialist · Do you desire to make a difference? Are you a flexible team player, a hard worker and a quick learner looking for a new opportunity where each day is different? Do you have past life and annuity experience and a strong customer service mindset? If so ...
-
Centralized Property Adjuster
2 weeks ago
Columbus Region West Des Moines, United States**Centralized Property Adjuster** · ****It's fun to work in a company where people truly BELIEVE in what they're doing**** · **We're committed to bringing passion and customer focus to the business.** · ?? · **Summary & Key Responsibilities??** · ? · Under close supervision ...
-
Senior Risk Manager Ambulatory
2 weeks ago
UnityPoint Health West Des Moines, United StatesOverview: · Senior Risk Manager Ambulatory · West Des Moines, IA · Monday-Friday · Full Time Benefits · The Senior Risk Manager will create an atmosphere that supports and encourages high performance, teamwork and continued dedication toward improved Risk Management througho ...
-
Life Underwriter I
2 weeks ago
EquiTrust West Des Moines, United StatesThe Underwriter I is responsible for the underwriting review of life insurance applications. This position will develop and implement an underwriting framework to meet the desired risk thresholds. The Underwriter I is the primary contact with underwriting vendors supplying prescr ...
-
Claims Associate
2 weeks ago
Sedgwick West Des Moines, United StatesTaking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportuni ...
-
Accountant - On-site or Hybrid Opportunity
4 days ago
The Mutual Group West Des Moines, United StatesJob Description · Job Description · As the Accountant, you will be responsible for the monthly balancing of the claims accounts and the preparation of various account reconciliations. You will be accountable for preparation and filing of statistical and financial data calls to va ...
-
Fraud and Claims Specialist
1 week ago
Collabera West Des Moines, United StatesJob Description · Job DescriptionNote: · The position is Onsite (No Work from Home). · Position Details: · Position: Fraud and Claims Operations Representative ( Customer Support Specialist) · Industry: Banking/Financial Services · Job duration: 3 months (Possible Extension) · L ...
-
Large Loss Specialist
2 weeks ago
IMT Insurance West Des Moines, United StatesJob Description · Job DescriptionWHO WE ARE · IMT is proud of our heritage and will never forget where our roots are firmly planted. Locally run from its office in West Des Moines, Iowa, IMT has been a Midwest company since it was founded in Wadena, Iowa in 1884. That's 140 years ...
Manager Claims - West Des Moines, United States - Athene
Description
We are Athene. At Athene, we are driven to do more. We are a leading retirement services company that issues, reinsures and acquires retirement savings products designed for the increasing number of individuals and institutions seeking to fund retirement needs. We see every day as a new opportunity to measure ourselves against the best - and then we don't stop until we've set the bar even higher. We're ready to help you achieve more.
Purpose:
The Claims Manager oversees the day-to-day operations of the Claims Team, including hiring, coaching, and mentoring team members. The manager is responsible for resolving customer complaints and regulatory/compliance inquiries, and works closely with other departments, including Sales, Audit, and Compliance/Legal.
Will consider candidates at a Grade 50 or Grade 55 depending on experience.
Accountabilities:
+ Direct the operations of the Claims team to ensure quick and accurate transaction processing.
+ Participate in the operations of the Customer Contact Center to ensure professional and prompt response to all customer inquiries.
+ Provide leadership by establishing performance expectations, mentoring, driving results, sharing strategic direction, and communicating effectively.
+ Analyze and manage team capacity to improve operating efficiencies.
+ Monitor workflow and service levels, adjusting as necessary to meet performance standards.
+ Handle exceptions and complicated cases, considering compliance, business risks, tax and legal ramifications, and administrative costs.
+ Manage escalated customer situations promptly and professionally.
+ Participate actively in the leadership team to establish department goals, objectives, and strategic direction.
+ Support the implementation of new products, initiatives, and technologies by leading or assisting with special projects within the department.
+ Build and maintain strong working relationships with internal and external customers.
+ Ensure compliance with all policies and procedures.
+ Participate in the selection and on-boarding of new employees, and oversee their training and development.
+ Establish metrics to measure employee performance and communicate expectations to staff.
+ Serve as a resource for the claims service staff, answering questions, finding solutions to customer/claims issues, and ensuring staff is up to date on procedures and policies.
Qualifications and Experience:
+ Minimum three years of experience in a management or supervisory role, preferably within the annuities or financial services industry.
+ At least five years of related experience in claims processing, insurance, or financial services.
+ Experience with annuities and/or financial services products required.
+ Knowledge of annuity administration systems and procedures preferred.
+ Ability to collaborate and function as a strategic partner on the leadership team.
+ Strong interpersonal skills and a team-oriented mindset.
+ Excellent verbal and written communication skills.
+ Ability to convey complex information clearly and concisely.
+ Bachelors degree or equivalent experience preferred.
Drive. Discipline. Confidence. Focus. Commitment. Learn more about working at Athene ) .
Athene is a Military Friendly Employer Learn more about how we support our Veterans ) .
Athene celebrates diversity, is committed to inclusion and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law.
We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find we offer more than the basics to create a diverse, inclusive and dynamic work environment at our various locations.
