First Responder Print Specialist - Simi Valley
2 weeks ago

Job summary
This dynamic role involves being the first point of contact for ensuring the seamless operation and support of RICOH managed devices across a designated geographic area.In this position, you'll engage with customers, respond to their needs, and deliver technical assistance with warmth and expertise, prioritizing an exceptional customer service experience.
You will also maintain accurate inventory of managed devices, conduct routine maintenance, replenish consumables,
and address service alerts to uphold device availability as per SLAs. Additionally,
you will collaborate closely with internal support resources to minimize service dispatches
and escalate complex issues as needed for swift resolution.
Job description
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