Account Manager w/ Facility Maintenance Focus - Brooklyn Center, United States - Allied National Inc

Allied National Inc Brooklyn Center, United States

4 weeks ago

Description

Allied National Services has an immediate need for a Customer Service Account Manager with facility maintenance focus/knowledge at our corporate office.

We are looking for reliable, up-beat, assertive candidates who likes to take on significant responsibility for customer satisfaction.

This position coordinates vendor services via the phone and responds to customer service requests over the telephone to ensure that services provided meet client and company business requirements.

Duties include:

Ensuring daily attendance of employees
Scheduling special services over the phone
Pre and Post confirming of special services over the phone
Responds to emails and phone calls
Updates CRM software
Follow up on equipment repairs
Follow up on service issues over the phone
Process contractor invoices
Locate, vet, hire and process new contractors and employees

Office Hours: 8:00am to 4:30pm Monday - Friday

Qualifications:

2+ years' experience providing excellent customer service and client satisfaction in an office setting.
Strong work history (no job jumpers)
Superior multitasking skills.
Assertive, confident and good judgment to make sound decisions based on business needs.
Ability to prioritize in a fastpaced work environment.
Solid organizational, interpersonal, and communication skills.
Intermediate skills in Microsoft Excel
Strong ability to pay attention to detail and engage in detailed followup in a high transaction business environment.
Management experience desired but not required.
Associates or bachelor's degree desired but not required.
Bi-Lingual (Spanish/English) desired but not required.

To apply, please respond to this ad with resume.
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