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Executive Director/Administrator; Assisted Living - Bangor, United States - The Sylvia Ross Home at Ross Manor
3 days ago
Description
TheRoss Manor campus provides three professional levels of care and support forresidents including assistedliving , skilledrehabilitation and complete nursing care services.
Under the ownership of First AtlanticHealthcare, Ross Manor follows in First Atlantic's long standing reputation forexcellence in Long Term Care.
Under the ownership of First AtlanticHealthcare, Ross Manor follows in First Atlantic's long standing reputation forexcellence in Long Term Care.
The Executive Director/Administrator is a member of the Management Team and assumes complete administrative and managerial responsibility for all business outcomes including the overall delivery of servicesYour Role:
Sales and Marketing
Develop a sales and marketing plan for the community
Coordinate community marketing using social media, print and video experiences, and hosting open house events
Initiate new sales, giving prospect tours and qualifyingleads
Provides assistance with patient admission to ensure a smooth transition
Engage in "rounding" - environmental (cleanliness, neatness, wear-and-tear issues) and people (residents and families and all staff)
Analyze data and recommend strategies and actions to positively impact business goals
Engage in Business Reviews of revenue and cost reduction opportunities
Meets census and if applicable, case mix goals
Guest Life Quality
Oversee Resident Care and assure the Residential Care Department is in compliance with all State rules and regulations, meets the facility's ANA standards of care, and is in compliance with any applicable Federal rules and guidelines
Collaborate with the Management Team to assure the delivery of quality care and a timely admission and discharge process
Assure all Residential Care personnel have received appropriate training, orientation, and evaluation to deliver quality care
Provide family members with information about the unit, for example, through the center's newsletter or other center communication
Plan and coordinate the facility's therapeutic program schedule which meets the spiritual, social, emotional, physical, and intellectual needs of the patients.
In conjunction with other departments, plans, and organizes program contentAssess patient characteristics, including, for example, cognitive and functional abilities, dementia stage, and prior lifestyle
Know and respects patient rights; following all procedures re: health information, complaint reporting, and managing patient abuse, neglect, and/or misappropriation of patient property
Investigate and report allegations of patient abuse, neglect, and/or misappropriation of patient property
Participate in our Quality and Process Improvement programs
Managerial
Participate in department budget planning and supplies monthly report to supervisor
Unit staffing:
Interview, place job offers, check references, conduct annual evaluations, and facilitate any necessary performance improvement interventions
Ensure the community is clean, attractive and homey for guests, families and visitors
Ensure policies and procedures are followed, developed and, monitored to serve the proper functioning of the community in compliance with all applicable Federal and State rules and regulations
Ensure information management systems support facility operations
Develop and manage both annual revenue and expense budgets and capital budgets within approvals
In concert with the manager:
Protect company assets, manage vendor relationships and contracts, monitor financial performance including accounts payable, accounts receivable and, when required, assist with collections of delinquent accounts
Mentor, coach and, counsel staff as needed
Follow and facilitate all human resource policies and programs, including health and safety programs
What are we looking for?
3+ years of demonstrated managerial and sales knowledge in Retirement Living or the equivalent
Bachelor's degree or equivalent
Experience in computer applications (Microsoft suite Excel, Word, Power Point etc.) PointClickCare knowledge a plus
Must possess excellent verbal and written communication skills for both internal and external messaging
Ability to work both independently and cross-functionally to achieve goals
Ability to thrive in a multi-tasked and fast-paced environment
Strong outgoing personality with problem-solving skills, ability to effectively manage multiple tasks simultaneously, function well under pressure, delegate effectively, and ability to remain positive and constructive under stress
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