IT Tech Image Specialist - Washington, United States - Proliance Surgeons

Description

Proliance Central Service Office
805 Madison St
Ste 901
Seattle, WA 98104, USA

Description


Responsibilities:
Provide on-site technical support for hardware and software to all Proliance locations.

Provide end user desktop and networking support with other technicians via phone, email, and in person to a user base of approximately 2000 medical industry employees.

Deploys and maintains desktops, laptops, PDA's, printers, peripherals, and software located at approximately 85 Washington office locations.
Respond to calls, and email requests, for technical, desktop, and server support by working troubles tickets as directed.
Setup and maintain printer queues for each site; evaluate the overall printing process
Inventory control – includes maintaining PC/printer/hardware stock and updating database accordingly.

Proactively be involved in desktop support issues, by identifying, researching and applying solutions to a wide variety of technical issues.

Work with 3 rd

Party vendors and internal customers, often interfacing with management personnel, to accomplish requested technical tasks.
Troubleshoot problems with Server hardware as needed

Maintain and adjust enterprise desktop and laptop SCCM windows image in partnership with security, helpdesk and application support teams to ensure compatibility of applications with the image and security requirements are being met.

Responsible for creation of new desktop/laptop images as needed and ability to work with equipment vendors to troubleshoot as image issues arise.

Responsible to test new devices for compatibility in our environment and meets security standards.

Perform all testing required to continue updating computers/laptops to latest version of Windows to ensure all software is compatible with latest windows version.

Perform other tasks as assigned

Requirements:
Associate's degree in information technology or similar discipline and minimum 4 years of experience working in a helpdesk environment/Imaging.
Proficient in supporting Microsoft Windows 10/11 and Microsoft Office applications
Active Directory and Group policy experience
Strong written and verbal communication skills
Excellent customer service skills and a positive attitude
Ability to multi-task and perform effectively under pressure
Valid WA driver's license
CompTIA, Microsoft, Cisco, and ITIL certifications preferred
Knowledgeable with LAN/WAN/WLAN technologies
Experienced with Microsoft client and server operating systems
Healthcare experience preferred
Must have own car.
To Apply

Email cover letter and resume to :
Use "IT Tech/Imaging Specialist" as the subject.
Candidates under consideration will be scheduled for a telephone or Zoom interview. Successful first round candidates will be invited to interview in person.
We regret we are not in a position to personally respond to all applicants.
About Proliance Surgeons
Proliance Surgeons, Inc., P.S. is one of the largest surgical practices in the country with approximately 241 physicians and 2000 employees.

Specializing in Orthopaedics, Ear Nose & Throat, Ophthalmology and General Surgery, our physicians provide care at over 87 facilities in King, Snohomish, Pierce, Skagit and Benton counties of Washington.

See

for more information about our practice.
We are an equal opportunity employer committed to providing a diverse environment.

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