Security Specialist - Lihue

We're Sonesta International Hotels. · The 8th largest hotel company in the U.S.-and growing fast. · An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want t ...

Job description

We're Sonesta International Hotels.
The 8th largest hotel company in the U.S.-and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive-bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

** State of Hawaii Guard Card Required**
The Security Specialist is responsible for the properties Workman Compensation program. Including light duties, transitional duties and return to full duties. Also responsible for General Liabilities claims sent to our Sonesta Claims. Responsible for information required or requested from Sonesta Claims and delegating to the Shift Supervisor. Tracks security officer's certification for First Aid, CPR, Hawaii State Guard Cards, Airport Badges etc. Tracks/ files departments Master Key agreement with key cards, JSAs, OSHA SDS, and 300 log.

The Security specialist may also perform hotel security functions, to include fire prevention, safety, investigation, and resolution of guest and employee complaints regarding safety and security matters.

Job Description

Principle duties and responsibilities (Essential Functions) include:

• Responsible for recording, transcribing, and maintaining official minutes for safety meetings, Safety Committee sessions, and leadership-directed safety briefings.
• Administrative case tracking duties include Workers' Compensation claim support, General Liability incident documentation coordination, and maintaining departmental case logs for audit and retention purposes.
• Oversees the upkeep, audit, and verification of Security officer compliance records, including State of Hawaii Guard Card documentation, First Aid/AED/CPR certification rosters, expiration tracking, renewal coordination, and other required licensing or credentials applicable to Security staff.
• Compliance duties include maintaining OSHA-related training and certification logs, SDS (Safety Data Sheet) access and organization, incident documentation indexing, and preparing Security compliance packets or file handoffs as directed by resort leadership or Risk Management. This position also supports departmental evidence integrity by tracking CCTV retention compliance and ensuring documentation aligns with preservation standards.
• Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage standards according to Sonesta G.U.E.S.T. and instill a passion for customer service in all the associates of the hotel.
• Performs normal hotel security functions to include dispatch, fire prevention and safety checks.
• Investigates thefts, accidents, and other incidents which occur on the property.
• Prevents losses of company and guest property due to thefts, burglary, priority, and other criminal activity.
• Ensures a safe and tranquil environment for guests and employees.
• Resolves guest and employee complaints regarding safety and security matters.
• Ability to understand and execute all safety and emergency procedures, (for example: fire, crowd control, inclement weather, and bomb threats.)
• Ability to understand and operate emergency equipment, (for example fire extinguishers, wheelchairs, respirators.)
• Monitors the activities of personnel on the premises to detect and counter thefts and other criminal activities.
• Completes associate's forms and reports related to any accidents or issues within the premises of the hotel.
• Attend safety meetings, safety training and hazard assessments.
• Reports all accidents and injuries in a timely manner.
• Ability to perform work without direct supervision and handle multiple projects simultaneously.
• Immediately report hotel deficiencies to appropriate departments for immediate repair.
• Display daily professional, courteous, attentive, helpful, and positive attitude towards all guests, fellow employees, and managers.
• Ability to work cohesively with co-workers as part of a team to reach common goals.
• Ability to follow Sonesta's policies and procedures according to company guidelines.
• Maintain confidentiality of proprietary information; protect company assets.
• Perform other job duties as requested by supervisors/managers as other job duties may be assigned as needed.
• Understanding Sonesta's company and safety policies and maintain compliance with OSHA and the health department requirements.

Qualifications and Skills:

• State of Hawaii Guard Card Required.
• 2 years of experience in security or a related field preferred.
• Experience in a hotel or a hospitality-related field preferred.
• Ability to provide and maintain a valid driver's license as the position may require the operation of motorized and electric vehicles safely during all hours and in all weather conditions.
• CPR and First Aid Certification required.
• Ability to read and write effectively.
• Knowledgeable about basic functions of Windows OS, MS Office, and POS.
• Self-driven and able to work independently.
• Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail

Physical Demands:

• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period. Ability to move over sloping, uneven, or slippery surfaces. Ability to move up and down ladders, stairs, and service ramps.
• The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly.
• The person in this role may be carrying, lifting, or pulling items weighing up to 50 pounds and pushing and /or pulling approximately up to 100 pounds.
• Ability to stand and walk on a continuous basis during the entire shift and run as warranted.

Expected Hours of Work:

• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
• Must be flexible to work various days and various shifts of the week to include weekends, holidays, days, nights and overnight.
• Regular attendance in conformance with the standards which have been established by the hotel from time to time is essential to the successful performance of this position.

Additional Job Information/Anticipated

Pay Range

$31.72-$34.00 Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.