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Systems Analyst - Columbus, United States - American Municipal Power, Inc
Description
Job Description
Job DescriptionAMERICAN MUNICIPAL POWER, INC.
JOB DESCRIPTION
This position may be eligible for a hybrid work environment (combination of remote work and in-office reporting), with the coordination and approval of the appropriate supervisor. The position is located in and will report out of Columbus, OH.
Position Title: Systems Analyst - Field & Hydro Support
Reports To: Manager of IT
FLSA Status: Non-Exempt
Basic Functions: The Systems Analyst (Field and Hydro Support) will be responsible for providing administration, implementation and support for AMP's generation facility systems. These systems include voice/data networks, workstations, phones, business applications, network-monitoring systems and other plant specific IT systems. This person is responsible for providing 24x7x365 operations support for the systems listed above. The role requires up to 75% travel.
Essential Functions:
1. Provide 1st, 2nd, and 3rd level technical support, installation, and upgrades for various plant related systems to include, but not limited to:
a. Continuous emissions monitoring systems
b. LOTO and other safety systems
c. Windows servers
d. Virtualization technology
e. Physical servers, printers, and workstation hardware
f. PBX systems
g. WAN, cellular and vSat telecommunications equipment and circuits
2. Provide 1st level technical support, installation, and upgrades for various plant related systems to include, but not limited to:
a. Asset management systems
b. Plant historians
c. CCTV and physical security systems
d. Firewalls, routers, and switches
e. Remote Terminal Units (RTUs)
3. Manage, monitor and incorporate plant and field devices into AMP's network monitoring and information security systems.
4. Collaborate with the network/client/server teams and consultants as needed to resolve problems, and take appropriate corrective action(s) to ensure systems are operating correctly and within established operational and functional SLA's.
5. Recommends, implements, and supports the plant servers, data storage, backup/recovery, and archiving architecture and standards.
6. Assist with planning and upgrades related to plant applications.
7. Identifies process improvements, and develops business cases for new investments.
8. Participate in assigned projects according to the IT project management methodology, procedures, and processes.
9. Weekend and off peak hours' implementations are part of the work duties, as well as being part of a rotating 24x7 on-call support team.
10. Performs other duties as assigned by supervision.
Job Breakdown:
• 60% - plant systems and field site administration, implementation, and monitoring
• 15% - project management, inventory management, evaluation and procurement, systems training and documentation
• 25% - end-user support for laptops, phones, and mobile devices
• Up to 75% travel to plant sites and field sites required
Knowledge, Skills, & Qualifications:
1. A minimum of a two-year degree in computer science, information systems, or related discipline, or four (4) years of directly related experience, is preferred.
2. Experience in windows server and network troubleshooting a plus.
3. Experience in a role that requires field support activities, such as a broadband or ISP installer or technician role a plus.
4. Recommended areas of expertise include, but are not limited to:
a. Knowledge of basic disaster recovery best practices, documentation management, and periodic testing
b. 24x7x365 operations support
c. Remote office data protection
d. Client/server processes
e. Virtualization technologies
f. Microsoft Windows workstation and server
g. TCP/IP networks and LAN/WAN physical and logical support
h. Industrial operations applications such as Historians, Asset Management Systems
i. Fiber Optic, RJ-45 ethernet and serial cabling technologies and converters
j. Telecom and data transmission technologies
k. Industrial communications protocols (OPC, FactoryTalk, Modbus)
l. Wireshark, putty, telnet, ping and other IT troubleshooting tools
m. Network monitoring systems and dashboards
5. Excellent demonstrated analytical and problem solving skills.
6. Ability to communicate clearly and effectively both at a technical level and at a plant operations level.
7. Ability to effectively manage multiple projects/tasks of varying complexities and meet deadlines.
8. Must be a detail and process oriented, innovative, self-starting, hands-on technology professional that is able to work with minimal supervision.
9. Must be able to work in a team environment and periodically work under high stress conditions.
10. Use various network/client/server monitoring tools for systems control and problem resolution.
11. Must be able to work in a fast-paced environment.
