-
Clinical Support Supervisor
2 weeks ago
Care Alliance Newburgh Heights, United States:Mission Statement: · Our mission is to provide high-quality, comprehensive medical and dental care, patient advocacy, and related services to people who need them most, regardless of their ability to pay. Caregivers demonstrate a high level of empathy, compassion and profound re ...
-
Clinical Support Supervisor
1 week ago
Care Alliance Cleveland, United StatesJob Description · Job DescriptionDescription:Mission Statement: · Our mission is to provide high-quality, comprehensive medical and dental care, patient advocacy, and related services to people who need them most, regardless of their ability to pay. Caregivers demonstrate a high ...
-
Clinical Support Supervisor
2 weeks ago
Care Alliance Cleveland, United StatesJob Description · Job DescriptionDescription:Mission Statement: · Our mission is to provide high-quality, comprehensive medical and dental care, patient advocacy, and related services to people who need them most, regardless of their ability to pay. Caregivers demonstrate a high ...
-
Supervisor, Support Administration
2 weeks ago
Cuyahoga County Board of Developmental Disabilities Cleveland, United States· Supervisor, Support Administration · Job Locations · US-Cleveland · # of Openings · 1 · Salary Range · D · Min Salary · USD $56,385.00/Yr. · Category · Service and Support Administration · Max Salary · USD $90,215.00/Yr. · Specific Facility · Donzella Administration Building · ...
-
Clinical Support Supervisor
1 week ago
Care Alliance Cleveland, OH, United States Full time: Mission Statement: · Our mission is to provide high-quality, comprehensive medical and dental care, patient advocacy, and related services to people who need them most, regardless of their ability to pay. Caregivers demonstrate a high level of empathy, compassion and profound ...
-
Clinical Support Supervisor
2 weeks ago
CareAlliance LLC Cleveland, United States: Mission Statement: · Our mission is to provide high-quality, comprehensive medical and dental care, patient advocacy, and related services to people who need them most, regardless of their ability to pay. Caregivers demonstrate a high level of empathy, compassion and profound r ...
-
Supervisor, Support Administration
1 day ago
Cuyahoga County Board of Developmental Disabilities Cleveland, United StatesOverview: · The Cuyahoga County Board of Developmental Disabilities (Cuyahoga DD) is seeking a new Supervisor to plan, organize and supervise all Service and Support Administration activities of the Cuyahoga DD, which includes oversight of all SSA functions per OAC Rule 5123:2-1 ...
-
Clinical Support Supervisor
1 week ago
Care Alliance Cleveland, United StatesJob Description · Job DescriptionDescription:Mission Statement: · Our mission is to provide high-quality, comprehensive medical and dental care, patient advocacy, and related services to people who need them most, regardless of their ability to pay. Caregivers demonstrate a high ...
-
Clinical Support Supervisor
3 weeks ago
Care Alliance Health Center Cleveland, United StatesMission Statement:Our mission is to provide high-quality, comprehensive medical and dental care, patient advocacy, and related services to people who need them most, regardless of their ability to pay. Caregivers demonstrate a high level of empathy, compassion and profound respec ...
-
Clinical Support Supervisor
6 days ago
Care Alliance Cleveland, United StatesJob Description · Description: · Mission Statement: · Our mission is to provide high-quality, comprehensive medical and dental care, patient advocacy, and related services to people who need them most, regardless of their ability to pay. Caregivers demonstrate a high level of emp ...
-
Clinical Support Supervisor
3 weeks ago
Care Alliance Cleveland, OH, United States: · Mission Statement: · Our mission is to provide high-quality, comprehensive medical and dental care, patient advocacy, and related services to people who need them most, regardless of their ability to pay. Caregivers demonstrate a high level of empathy, compassion and profou ...
-
Clinical Support Supervisor
2 weeks ago
Care Alliance Cleveland, United States:Mission Statement: · Our mission is to provide high-quality, comprehensive medical and dental care, patient advocacy, and related services to people who need them most, regardless of their ability to pay. Caregivers demonstrate a high level of empathy, compassion and profound re ...
-
Community Support Team
2 weeks ago
Healthcare Alternative Systems, Inc (H.A.S) Broadview, United States**Community Support Team (CST) Mental Health Clinical Supervisor** · 1917 W Roosevelt Rd · Broadview, IL 60155 · Full-Time, Exempt · **Healthcare Alternative Systems, Inc. (H.A.S.)** is a 501 (c) 3 non-profit organization providing behavioral health services to Chicago and the su ...
-
QA Lab Checker
2 weeks ago
Newly Weds Foods- Broadview, IL Broadview, United States**Quality Assurance Line Checker** · **Quality Assurance Team** · **3rd Shift** · Under mínimal supervision, performs on-line checks for portion-packaged material. Involves the checking of proper use through code dates, individual packet weights and statistical charting, package ...
-
Cmms/purchasing/parts Clerk
2 weeks ago
Newly Weds Foods- Broadview, IL Broadview, United StatesCMMS/Purchasing/Parts Clerk · Maintenance Department · The CMMS Purchasing Parts Clerks is responsible for the purchasing of tools, parts and supplies for Maintenance, Packaging, Engineering, Sanitation, Safety and Production. Work with all outside vendors to research the best pr ...
-
Camp Counselor
2 weeks ago
Sertoma Star Services Broadview, United States**Camp Counselor** · **Department: Sertoma Star Services Recreation Services Department** · **Who We Are**: · At Sertoma Star Services, we're on a mission to empower individuals with intellectual/developmental disabilities and those living with mental illness to reach their goals ...
-
Program Support Specialist
15 hours ago
Healthcare Alternative Systems, Inc Broadview, United States**Healthcare Alternative Systems, Inc. (H.A.S.) **is a 501 (c) 3 non-profit organization providing behavioral health services to Chicago and the surrounding communities. We offer a continuum of programs addressing substance abuse, mental health, adolescent issues, family relation ...
-
Clinical Support Supervisor
2 weeks ago
CareAlliance LLC Akron, United States: Mission Statement: · Our mission is to provide high-quality, comprehensive medical and dental care, patient advocacy, and related services to people who need them most, regardless of their ability to pay. Caregivers demonstrate a high level of empathy, compassion and profound ...
-
Supervisor, Customer Support
1 week ago
STERIS Mentor, United StatesAt STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. · STERIS - Supervisor, Customer Support · Supervisor, Customer Support is responsible for driving lean process ...
-
Shift Supervisor: Supported Living Services
2 weeks ago
Wingspan Care Group Shaker Heights, United StatesLifeworks is a nonprofit organization dedicated to ensuring that individuals with autism lead healthy and enriched lives by providing essential clinical services across the lifespan. Founded in 2013, Lifeworks provides residential, vocational, and educational opportunities for ad ...
Ops & Support Supervisor - Wayne, Pennsylvania, United States - Western & Southern Life
Description
Overview :
Plans, organizes and directs workflow and monitors activities to support the overall success of offices within the assigned Agency.
Assists Agency Operations & Support (AOS) management in ensuring efficient, timely and accurate processing of transactions that meet established standards and promotes exceptional service to internal and external customers.
Conducts compliance and quality control audits and provides management with timely feedback and statistical results. Partners with the AOS and sales management teams to improve overall effectiveness within the Agency. Recruits, trains and develops direct reports (Client Support Specialists) using the performance management model. Trains new Financial Representatives on various system functions, form completion, reports and standard office procedures.Partners closely with the Agency's sales leadership teams and represents the Agency in weekly and monthly meetings and company committees as needed.
Identifies and implements process improvements. Handles complex customer issues, escalating to AOS or sales management team when appropriate.Works with minimal supervision and is responsible for making an established range of decisions, escalating to manager when necessary and updating manager on a regular basis.
Responsibilities:
Provides professional and courteous service to internal and external clients. Makes independent decisions regarding client requests and resolution of client concerns recognizing when to escalate situations to management.
Serves as a first line resource for the agency to research and resolve complex client inquiries and escalated complaints, Resolves inquiries received via inbound and outbound phone interactions, written correspondence or walk-in office visits.
Plans, organizes and directs work within all of the assigned Agency's offices, both on and off site as business needs demand; anticipates resources needed to support changes in staffing or workload.
Identifies cross-selling opportunities and submits potential sales leads identified during client interactions and within natural markets. Collaborates with various departments as needed and escalates to management when necessary.
Recruits, trains and develops AOS associates remotely as well as in person. Works with the Training Manager as appropriate. Develops individualized associate education plans. Consults with AOS management to address identified performance issues or deficiencies. Administers cross training programs to ensure AOS staff has the necessary knowledge to support effective Agency operations.
Supports Financial Representative recruiting processes by scheduling interviews, sourcing candidate resumes, planning and assisting management with recruiting seminars, and conducting reference checks on potential candidates.
Provides onboarding training for newly hired Financial Representatives, including technology, product, and processes related to submitting business and montoritng client information.
Fosters a culture in the Agency that promotes open communication, integrity, professionalism, customer service, teamwork, and a sense of urgency.
Uses both written and oral communication to keep associates informed of company initiatives and projects, internal procedures, goals, priorities, and Agency or Divisional campaigns.
Develops and maintains advanced product and procedural knowledge.Performs other duties as assigned by management.
Qualifications:
Proven experience supervising, mentoring, and motivating individuals. Must cite examples of providing direction, coaching and giving effective feedback to team members.
Possesses excellent verbal and written communication skills with the ability to successfully interpret and communicate business needs between field and home office in a clear and concise manner.
Demonstrated experience in customer service, identifying client problems/issues, providing and initiating effective solutions. Skill in effectively articulating information to clients in an empathetic and understanding manner to resolve customer concerns/inquiry.
Proven experience coordinating multiple assignments and completing assigned tasks accurately and on a timely basis.
Demonstrated experience in working independent of direct supervision and effectively resolving problems where independent decision-making and initiative were practiced.
Demonstrated experience working effectively within a team. Must provide examples of motivating co-workers in difficult situations.
Demonstrated ability to effectively interact and communicate with all levels of staff and management.
Must provide examples from work experience demonstrating flexibility to meet department and customer needs and managing conflicting priorities effectively.
Work Setting
Works in an office setting and frequently requires being stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment.
While accessing file cabinets, this position will frequently use upper extremities to reach by extending hands and/or arms in any direction.
Performs frequently movement of wrists, hands and fingers for continuous computer work.Travel to offices within assigned Agency; may include overnight, travel by airplane or automobile.
Educational Requirements
Associate's degree or equivalent work experience preferred.
Computer Skills and Knowledge of Hardware & Software Required
Working knowledge of word processing, spreadsheet and database application.
Certifications & Licenses (i.e., Series 6 & 63, CPA, etc.)
Series 6 or equivalent, preferred but not required.
Position Demands
Extended hours required during peak workloads or special projects.
Reliable transportation; ability to travel as needed to areas within assigned Agency.
