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    Customer Services Representative - Gainesville, United States - University of Florida Health

    University of Florida Health
    University of Florida Health Gainesville, United States

    4 weeks ago

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    Description

    **Customer Services Representative | Billing & Accounts Receivables - Customer Service**

    **UF Health Physicians - Gainesville**

    Department: BAR - Customer Service Assists patients with questions and concerns regarding professional and hospital billing by performing account research, balance verification, patient support and verification of billing and policy compliance. Responsible for activity related to collection of self-pay accounts. Is authorized to initiate patient disputes and approve the movement of patient balances within the Epic Resolute system. Works with the patients, insurance follow-up teams, third-party payers and clinical departments to maximize collections. Must use independent judgment on the prioritization of assigned tasks.

    ** Job Opening Summary**

    ** Job Opening Qualifications**

    **Minimum Education and Experience Requirements:**

    High school diploma or equivalent.

    3 years of health care/billing and collections/financial experience or medical office experience required. Four-year degree may substitute for three years of health care/billing and financial experience.

    Working knowledge of Fair Debt Collection Practices Act guidelines, medical CPT/ICD10 coding and Epic billing system preferred.

    Coding certification preferred.

    Excellent written and verbal communication and problem-resolution skills.

    The ability to multitask, prioritize responsibilities and achieve successful outcomes in a team environment is necessary.

    Candidate must be well-organized, self-motivating, versatile and able to work independently.

    Position requires exposure to and protection of confidential and sensitive information.

    Must be able to perform under high levels of stress and be comfortable discussing and collecting money in a professional manner.

    **Minimum Pay Rate -** Hourly: $15.45

    **Midpoint Pay Rate -** Hourly: $19.65

    We invite you to join our team Our work and passion for excellence are intended to have an impact beyond the communities in which we serve. You may apply for a maximum of 10 positions at any given time. For general application process topics please review our . For technical assistance please contact Human Resources at .

    UF Health Shands Hospital is committed to diversity as a competitive advantage in attracting top talent from across the nation and around the world. We believe in sharing knowledge, learning from one another, valuing different opinions, and celebrating the things that make each one of us unique in our own right. UF Health Shands Hospital is an equal opportunity employer and drug-free workplace. Equal Opportunity Employer M/F/D/V

    **Why Work With UF Health**

    Benefits to fit your life. As you would expect from an organization this size, our core benefits include medical insurance and prescription drug plans, short-term and long-term disability, life insurance, generous paid time off, 10 paid holidays per year and an employee assistance plan. Voluntary benefits include tuition reimbursement, dependent care and health care reimbursement accounts, dental insurance, vision plan and more. Retirement benefits include a 403(b) plan.

    UF Health Shands is recognized as Floridas premier hospital system, thanks to our commitment to quality clinical care that yields outstanding outcomes and continually earns us national recognition. It is our privilege to offer distinguished, patient-centered care and build upon our role as the states premier provider of medical expertise and specialties.

    UF Health ranks 53rd on the 2021 Forbes list of Floridas 100 best workplaces and ranks 31st on their list of best workplaces in the nation for women. UF Health Shands Hospital was included in Indeeds list of the 2019 Top-Rated Workplaces for hospitals, which recognizes the 25 Best Hospitals in the U.S. We are number 20.

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