- Manages and leads priorities through planning and execution to drive all aspects of branch performance including growth activities for outside business development. Executes relationship management activities with new and/or existing consumer and business clients to grow sales, revenue and market share with relevant sales goals. Sources and fulfills relationship retention through the entire life cycle. Leads and coaches a high performing team that drives acquisition of growth, mitigates risk, develops and maintains collaborative eco-system partnerships and promotes employee engagement and positive consumer/business experiences.
- Acquires, expands and retains all client relationships to generate revenue and deepen share of wallet in accordance with enterprise core values. Responsible for managing and growing Business Banking portfolio under 1MM in sales revenue. Drives business banking results primarily through business development, outside branch calling efforts and community involvement activities. Has foundational understanding of balance sheet and income statement. Builds an effective network of internal and external relationships (e.g. community, center of influence etc.) to actively acquire new clients and/or expand existing clients, enhance the client experience and build stronger loyalty.
- Leads, coaches and executes a proactive and differentiated client experience. Coaches team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being. Leads effective problem resolution, making banking easy for customers. Connects all of PNC, delivering a seamless customer experience in an omni channel environment.
- Leads the employee experience. Responsible for acquiring and retaining talent through effective onboarding, coaching and development. Makes talent development a priority for all branch team members . Ensures employees achieve performance and activity expectations through effective and ongoing performance management. Models PNC values by cultivating and supporting an inclusive workplace.
- Through discovery conversations both proactive and reactive, identifies and implements client solutions and as appropriate collaborates with internal business partners in a timely manner. Effectively executes on contact management strategy through utilization of available tools and resources including routine outbound phone calls and in person meetings. Regularly meets with internal business partners to communicate and review business results and pipeline management.
- Manages operational, human capital, reputational and business risk. Exercises leadership, authority and sound decision making to mitigate sales practice risk. Ensures compliance with regulatory guidelines and adherence to established policies and procedures.
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
- Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
- Live the Values - Role models our values with transparency and courage.
- Enable Change - Takes action to drive change and innovation that will transform our business.
- Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
- Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.
-
BlueSky Innovations Southfield, United StatesThe city administration of Füssen is currently seeking a Director for the Federal Training Center for Ice Hockey and Curling (m/f/d) to start as soon as possible. · The Federal Training Center for Ice Hockey and Curling (FTC) is a complex with three ice rinks in Füssen. · The fir ...
-
Center Manager
2 weeks ago
CSL Plasma Southfield, United StatesThe Opportunity · The Center Manager reports to the Associate Director Operations (ADO). · This position is located on site at our center in Southfield, MI. · The Role · You will have overall authority for center operations production goals, monitor net yields, and implement ...
-
Center Manager
3 weeks ago
CSL Plasma Southfield, United StatesThe OpportunityThe Center Manager reports to the Associate Director Operations (ADO).This position is located on site at our center in Southfield, MI.The RoleYou will have overall authority for center operations production goals, monitor net yields, and implement improvement plan ...
-
Center Manager
2 weeks ago
CSL Plasma Southfield, United States**The Opportunity** · The Center Manager reports to the Associate Director Operations (ADO). · This position is located on site at our center in Southfield, MI. · **The Role** · + You will have overall authority for center operations production goals, monitor net yields, and ...
-
Center Manager
2 weeks ago
CSL Southfield, United StatesThe Opportunity · The Center Manager reports to the Associate Director Operations (ADO). · This position is located on site at our center in Southfield, MI. · The Role You will have overall authority for center operations production goals, monitor net yields, and implement imp ...
-
Center Manager
1 day ago
CSL Plasma Southfield, United StatesJob Description · The OpportunityThe Center Manager reports to the Associate Director Operations (ADO). · This position is located on site at our center in Southfield, MI. · The Role You will have overall authority for center operations production goals, monitor net yields, and i ...
-
Profit Center Manager
1 week ago
Sunbelt Rentals Sterling, United States**Join Our Team** · Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast f ...
-
Data Center Program Manager
1 week ago
Microsoft Sterling, United StatesIn alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a **Datacenter Project Manager** (**DCPM) - Power Harvesting** with the primary focus at reducing ...
-
Data Center Security Manager
3 weeks ago
Wells Fargo Sterling, United States**About this role**: · Wells Fargo is seeking a Data Center Security Manager to oversee a physical security staff that liaisons between multiple business lines and the technology organization. Will direct, plan, and provide physical security solutions for a high-risk complex. Man ...
-
Center Clinical Manager
3 weeks ago
ChenMed Oakland Park, United States Full timeWe're unique. You should be, too. · We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? · We're different than ...
-
Data Center Server Operations Manager, Global
2 weeks ago
Google Sterling, United States**Minimum qualifications**: · - Bachelor's degree or equivalent practical experience. · - 5 years of experience with computing infrastructure, networking, operating systems, or hardware. · - 5 years of experience managing a technical team. · **Preferred qualifications**: · - Adva ...
-
Call Center Operations Manager
1 week ago
Qualfon, Inc. Highland Park, United StatesThe Operations Manager will play a critical role in ensuring that our customer center remains customer centric. He/she will be responsible for managing operations to meet client-defined metrics, focusing on client satisfaction and exceeding expectati Operations Manager, Operation ...
-
Call Center Operations Manager
3 weeks ago
Qualfon Highland Park, United StatesLocation: Detroit, MI Metro Area (On-site presence required) · Are you responsible, eager to provide exceptional customer service, and ready to support and service a large Fortune 500 company? · We have an exciting opportunity for you This role demands a flexible schedule, includ ...
-
Call Center Manager
3 weeks ago
1-800 Hansons LLC Troy, United StatesGrow with us 1-800 Hansons is a top ranked home improvement company that is continuously growing and expanding We are looking for individuals who want to learn the business and receive the guidance to continue to advance within the company The Call Center Manager – Sales will man ...
-
Call Center Manager
3 weeks ago
1-800 Hansons LLC Troy, United StatesGrow with us 1-800 Hansons is a top ranked home improvement company that is continuously growing and expanding We are looking for individuals who want to learn the business and receive the guidance to continue to advance within the company The Call Center Manager - Sales will m ...
-
Call Center Manager
1 day ago
1-800 Hansons LLC Troy, United StatesGrow with us 1-800 Hansons is a top ranked home improvement company that is continuously growing and expanding We are looking for individuals who want to learn the business and receive the guidance to continue to advance within the company The Call Center Manager – Sales will man ...
-
Call Center Operations Manager
1 week ago
Qualfon Highland Park, United StatesLocation: Detroit, MI Metro Area (On-site presence required)Are you responsible, eager to provide exceptional customer service, and ready to support and service a large Fortune 500 company?We have an exciting opportunity for you This role demands a flexible schedule, including Sa ...
-
Gi Charge Nurse Ft
4 days ago
United Surgical Partners International Inc (USPI) Oakland Park, United States**Coral Ridge Outpatient Center **is looking for a top performer with solid surgery center experience. We perform a broad range of outpatient surgical procedures Coral Ridge is an affiliate of United Surgical Partners International and our mission is it to care for each patient a ...
-
Classified Material Disposal Worker
4 days ago
The Tatitlek Corporation Oakland Park, United StatesOverview: · **DUTIES AND RESPONSIBILITIES**: · - The incumbent supports the Florida Regional Center's classified destruction facility which coordinates and facilitates the proper destruction of classified IT equipment received from U.S. Embassies and Consulates around the world i ...
-
Center Manager
3 weeks ago
Code Ninjas Canton, MI Canton, United StatesCode Ninjas - Part-Time Center Mgr. Position - (Canton, Michigan area) · Code Ninjas (Canton, MI) is looking for Center Mgr. to join our team Our ideal candidate is a self-starter, motivated, and engaged individual who exercises traditional excellence in customer service, busine ...
Branch & Business Center Manager (MLO) - Oakland Park, United States - PNC
Description
Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].
Job Profile
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Branch & Business Center Manager (MLO) within PNC's Retail Banking organization, you will be based from our branch located at: 999 East Commercial Boulevard in Oakland Park, Florida 33324.Job Description
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:
Competencies
Branch Banking Services – Knowledge of the responsibilities, issues, regulations, business practices, and operations of retail banking branches; ability to provide qualified services to customers.Business Acumen – Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.Delegation – Ability to empower and motivate associates to take over tasks and responsibilities to accomplish results for which the manager maintains ultimate accountability.Digital Awareness – Shares, shows and supports clients on a variety of technological digital and online tools and resources allowing them to explore solutions to achieve their financial goals and financial well-being through the PNC conversation.Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.Prospecting. – Knowledge of prospecting principles, processes and skills; ability to identify and engage potential customers in the market. Build relationships and create opportunities. Plan, strategize and target the right industries. Create value propositions with impact.Sales Management – Develops sales strategies that incorporate client segments, market opportunities, competitive forces and sales force effectiveness. Identifies priorities and ensures sales teams execute against plans that focus on deepening client relationships, elevating market share and increasing share of wallet. Drives sales teams to build a strong pipeline of prospects and clients.Work Experience
Roles at this level typically require a university / college degree, with 3+ years of industry-relevant experience. An operations or production environment position typically requires 2 years of previous managerial experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.Education
BachelorsDisability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call and select Option 4: Recruiting or contact us via email at
The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
