Night Auditor - Goodlettsville

Job summary

Be Part of Something New – Join the Opening Team at Tru by Hilton Goodlettsville TN We're excited to bring a fresh and energetic hotel experience to Goodlettsville with the grand opening of the brand-new Tru by Hilton As we prepare to open our doors we're looking for passionate service-focused individuals to join our team and help shape the guest experience from day one SUMMARY Resolute Road Hospitality a national third-party hospitality management company is seeking dynamic driven service-oriented people to join our family Whether your goals are short or long-term we have limitless opportunities for growth within our company Our leadership team is here to help you realize your full potential and feel supported every step of the way Join us on the road ahead BENEFITS Travel Perks Optional Daily Pay Flexible Schedules Health Life Insurance 401k Paid Time Off Dental Vision Employee Assistance Program Referral Program OVERVIEW Maintain overall hotel operations and reconciliation/posting of all revenues from the previous day Responsible for check-in check-out kiosk operations pantry sales and all other guest interactions They strive to exceed established standards at every opportunity and take pride in the overall look feel of the front desk lobby and all surrounding areas ESSENTIAL FUNCTIONS To perform this job successfully an individual must be able to perform each essential duty satisfactorily The requirements listed below are representative of knowledge skill ability required Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions Ensure every guest is greeted welcomed in unique personable way upon arrival Reconcile complete all daily Front Desk Agents work ensure that any issues from day are corrected before processing audit communicate any findings GM Run all night audit functions consistent with closing out daily transactions preparing following days operations Provide next days reports front office housekeeping sales GM as requested Promote brand loyalty program recognition benefits present members Assure hotel clean perfect condition working order following day Act first point contact overnight guest issues Begin breakfast preparations based menu for day Anticipate guests needs respond timely efficiently appropriately friendly manner Process retail transactions guests Issue key control entrance safety deposit boxes Post miscellaneous charges as requested Maintain appropriate market inventory levels restocking necessary prepare orders needed Assure overall cleanliness front office area lobby surrounding areas Communicate larger housekeeping maintenance issues respective departments immediate attention Maintain professional image appearance dress Follow Company policies procedures Other duties assigned supervisor management KNOWLEDGE SKILLS ABILITIES Knowledge front desk operations procedures guest services hotel services Proficiently speak read write comprehend English language ability speak other languages multicultural work environment extremely helpful facilitating good communication among hotel team members Able read write facilitate communication process Able work independently desire participate part team Possess proficient computer skills including proficient knowledge MS Office products knowledge brand operating systems preferred Able use tact understanding dealing variety customer service problems stressful highly emotional situations Possess high school graduate level mathematical aptitude know standard cash handling procedures knowledge computerized cash register systems Ability access accurately input information moderately complex computer system Create sense urgency matters impact success business Demonstrate genuine care customers employees Comfortable conversing individuals variety backgrounds organizational levels Possess complete knowledge emergency procedures hotel Ability observe detect signs emergency situations Able prioritize organize manage multiple tasks EDUCATION High school graduate GED required equivalent combination education experience CERTIFICATION TIPS Training Intervention Procedures certification required obtained prior employment EXPERIENCE Previous hospitality experience especially within brand preferred but not required ENVIRONMENT PHYSICAL DEMANDS Physical demands described representative those must met employee successfully perform essential functions Reasonable accommodations may made enable individuals disabilities perform essential functions Most work performed indoors moderate temperatures controlled environmental systems Most work performed standing walking around front office up complete hours shift Finger dexterity operate equipment including touch phone photocopier others required Grasping writing repetitive motions crouching kneeling reaching shoulders climbing ladder infrequent needs frequent grasp push pull carts weighing excess pounds emergency Employee subjected moderate loud noise levels times outdoor weather conditions precarious places toxic caustic chemicals Must lift frequently pounds occasionally occasionally Lift push pull carts weighing excess pounds event emergency OTHER Night Auditor will require varying schedules dictated business needs hotels This includes attendance scheduled brand job specific training sessions meetings May require nights weekends holidays Consistent attendance accordance standards set forth Resolute Road Hospitality maintained essential element success role If Night Auditor unable meet these requirements he/she subject disciplinary action franchisee operating policies including termination employment E Vefiy Resolute Road Hospitality utilizes Vefiy employment authorization verification Requirements 127RRHBNAGV

Job description