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Ames

    Restaurant Server - Ames, United States - Gateway Hotel & Conference Center

    Gateway Hotel & Conference Center
    Gateway Hotel & Conference Center Ames, United States

    4 weeks ago

    Default job background
    Description
    Job Purpose: Responsible for providing professional and friendly service to guests at The IowaStater Restaurant.To enthusiastically deliver first-class service and hospitality that exceeds guest expectations. Consistently delivering The GATE-way, from when the first guest arrives to when the last guest leaves.

    Essential Functions:
    • Deliver hospitality to guests in a warm and friendly manner.
    • Accurately and efficiently take orders from guests and enter into MICROS system.
    • Anticipate guests needs.
    • Engage guests in feedback on their meal and service.
    • Promote The IowaStater Restaurant and all of its products and services.
    • Deliver the GATEway service standards and exemplify Gateway Values
    • Set up and execute private parties and reservations.
    • Effective communication between front of house and back of house.
    • Exhibit strong teamwork with all hotel staff.
    • Adhere to all Health and Safety Standards at all times
    • Complete weekly and daily cleaning duties.
    • Maximize productivity by working efficiently and in a timely manner
    • Maintain inherent attention to detail
    Requirements:
    • High school diploma or GED preferred
    • Customer service or previous waiting experience preferred
    • Able to bend, climb stairs, and lift/transport 25-50 lbs
    • Ability to deliver first class customer service
    • Speaking skills, ability to communicate with guests, staff, and management accurately and effectively
    • Strong organizational and decision-making skills
    • Strong customer service recovery skills.
    • Complete IPACT training upon hiring
    Reporting Relationships:

    This job reports to:

    Food & Beverage Director

    Restaurant Manager

    Restaurant Supervisor

    The Gateway Hotel & Conference Center is an Equal Opportunity Employer.
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