- Utilizes primary company software (such as G-Suite and Microsoft Office) to execute assigned tasks.
- Serves as the frontline communications resource for the company's networked independent contractors.
- Serve as the frontline communication resource for the company's digital and text-centric platforms.
- Communicates status updates from partners and drivers to the appropriate dispatch team.
- Files CRM tickets for each communication.
- Remains calm and productive while managing a high volume of communications.
- Provides excellent customer service to all individuals through prompt and courteous communication.
- Fields overflow inbound calls from recruiting, driver relations, and restaurant relations teams. Providing basic assistance through self-serve options (knowledge base) and placing back in the appropriate queue as needed or referring to email.
- Other duties and responsibilities as assigned.
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Patient Service Representative
3 weeks ago
Smile Brands Group Inc. Canton, United States**Patient Service Representative** · Location North Canton, OH Category Front Office **Ref #:** Job Type Full-Time Merit Dental - North Canton JOB DESCRIPTION **Company Overview:** · **Job Description:** · **Patient Services Representative** · Merit Dental is now part of the ...
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Guest Service Representative
3 weeks ago
Nothing Bundt Cakes Canton, United StatesTITLE:Guest Service Representative · LOCATION: Nothing bundt Cakes - Canton · 4468 Belden Village St. NW Canton, 44718 · canton- · The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for un ...
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Customer Service Representative
3 weeks ago
First Insurance Group Canton, United States** Customer Service Representative** · **Job Category****:** Premier Bank **Requisition Number****:** CUSTO002914 Showing 1 location **Job Details** · **Description** · ****Position Title:** Customer Service Representative** · ****Department:** Retail** · ****Position Report ...
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customer service representative
3 weeks ago
Family Dollar Canton, United StatesFamily Dollar W TUSCARAWAS ST W [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash ...
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Patient Service Representative
2 weeks ago
Midwest Dental Group Canton, United StatesX Patient Service Representative Position in North Canton, OH · **Full Time Regular - Posted 1 days ago** · **Overview** · **Patient Services Representative** · **FULL TIME** · Merit Dental is now part of the Smile Brands family · Weve got the ideal job for you at the Merit ...
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Customer Service Representative
11 hours ago
TEKsystems Canton, United StatesOur client, located in Canton, OH, is looking to hire multiple customer service representatives to start on July 8th · Onsite position · Monday - Friday, 7a - 3:30p OR 9:30a - 6p · Start date: 7/8 · Contract with the potential to go on permanent · Description: · Handle call ...
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Patient Service Representative
1 week ago
Akron Children's Hospital Canton, United StatesPart-time, 24 hours/weekVariable day shift between 8:00am to 5:30pm with 1 Saturday rotation per monthOnsiteSummary:The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival ...
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Patient Service Representative
1 week ago
Akron Children's Hospital Canton, United StatesPart-time, 24 hours/week · Variable day shift between 8:00am to 5:30pm with 1 Saturday rotation per month · Onsite · Summary: · The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, ...
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Customer Service Representative
2 weeks ago
Pull-A-Part Canton, United StatesJob Type · Full-time · Description · "When your car doesn't work, your life doesn't work" That's our motto here at Pull-A-Part, and it's the challenge that we help our customers overcome every day We're currently looking for happy, goal-oriented individuals, who love to assist ...
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Customer Service Representative
2 weeks ago
Dollar Bank Canton, United StatesJob Function/Purpose: The Customer Relations Department is responsible for ensuring a positive, memorable customer experience to all customers as the point of contact and continuing throughout the follow-up and resolution processes. Customer Relations Specialist promptly and cour ...
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Licensed Customer Service Representative
3 weeks ago
Staff My Agency Canton, United StatesPosition Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service / Sales Representative - State Farm Agent Team Member. · We seek an licensed energetic professional interested in helping our ...
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Steel Mill Service Representative
3 weeks ago
Minerals Technologies Canton, United StatesOverview: · Minerals Technologies Inc. (MTI) is a leading, technology-driven specialty minerals company that develops, produces, and markets a broad range of mineral and mineral-based products, related systems and services. MTI serves a wide range of consumer and industrial mark ...
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Bilingual Customer Service Representative
1 hour ago
TEKsystems Canton, United StatesSpanish Speaking Customer Service Representatives Needed · *Description:* · Monday-Friday · -There are two shifts to choose from (7am-3:30pm) or (9:30am-6pm) · -Handle calls and emails from parents, guardians, and users of the service platform · -80% of day will be email cor ...
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BellStores Inc Canton, United StatesJob Details · Level · Entry · Job Location · OH Canton Canton, OH · Position Type · Customer Service Representative Convenie · Salary Range · $13.25 Hourly · Job Shift · Any · Description · CUSTOMER SERVICE REPRESENTATIVE CONVENIENCE STORE · As a BellStore CSR, you ar ...
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BellStores Inc Canton, United StatesJob Details · Level · Entry · Job Location · OH Canton Canton, OH · Position Type · Customer Service Representative Convenie · Salary Range · $13.25 Hourly · Job Shift · Any · Description · CUSTOMER SERVICE REPRESENTATIVE CONVENIENCE STORE · As a BellStore CSR, you ar ...
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BellStores Inc Canton, United StatesJob Details · Level · Entry · Job Location · OH Canton Canton, OH · Position Type · Customer Service Representative Convenie · Salary Range · $13.25 Hourly · Job Shift · Any · Description · CUSTOMER SERVICE REPRESENTATIVE CONVENIENCE STORE · As a BellStore CSR, you ar ...
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BellStores Inc Canton, United StatesJob Details · Level · Entry · Job Location · OH Canton Canton, OH · Position Type · Customer Service Representative Convenie · Salary Range · $13.25 Hourly · Job Shift · Any · Description · CUSTOMER SERVICE REPRESENTATIVE CONVENIENCE STORE · As a BellStore CSR, you ar ...
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BellStores Inc Canton, United StatesJob Details · Level · Entry · Job Location · OH Canton Canton, OH · Position Type · Customer Service Representative Convenie · Salary Range · $13.25 Hourly · Job Shift · Any · Description · CUSTOMER SERVICE REPRESENTATIVE CONVENIENCE STORE · As a BellStore CSR, you ar ...
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Route Driver- Customer Service Representative
2 weeks ago
MaryAnn Donuts Canton, United StatesJob Title: · Customer Service Representative · Department/Group: · Delivery · Location: · 5032 Yukon Street Canton, Ohio 44708 · Travel Required: · Route specific · Level/Salary Range: · $15.00/hour to start · Position Type: · Full time and Part Time · Contact: · [em ...
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Route Driver- Customer Service Representative
3 weeks ago
MaryAnn Donuts Canton, United StatesJob Title: · Customer Service Representative · Department/Group: · Delivery · Location: · 5032 Yukon Street Canton, Ohio 44708 · Travel Required: · Route specific · Level/Salary Range: · $12.00/hour to start · Position Type: · Full time and Part Time · Contact: · [em ...
Customer Service Representative - Canton, United States - DeliverThat
3 weeks ago
Description
The Customer Service Representative is in charge of being the first point of contact for all incoming phone calls, text messages, and chat requests for the DeliverThat dispatch team. CSR's field these inbound requests from drivers, restaurants, and other partners. Outbound communications are made as required and directed.
Essential Duties and Responsibilities
Must have excellent communication, organization, prioritization, time management, and multitasking skills. Ability to remain calm under pressure in stressful situations. Ability to work with little or no direct supervision. Thorough knowledge of Google Business suite. A high school diploma or general education degree (GED) is preferred. Previous job experience in the current environment is preferable.
Job Knowledge and Skill
Understands job procedures and methods; demonstrates the ability to acquire the necessary skills; understands how a job relates to others; makes effective use of resources; demonstrates skill in performing assigned tasks
While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms, and talk to hear. The employee may be occasionally required to stand, walk, stoop, kneel, climb, balance, crouch, or crawl. The employee frequently is required to sit. The employee may occasionally be required to lift up to 35 pounds.
Work Environment
The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee occasionally works remotely or in outside weather conditions. The noise level is usually moderate.
