- Answer service department phone calls, directs calls to correct person or department
- Schedule appointments based on availability
- Assist customers at drop off/pick up with checking in their trailer or going over repairs performed
- Prepare and complete work orders for all units being serviced or prepared for sale
- Follow up with parts orders
- Contact customers with work updates
- Perform administrative duties for service department, which include: correspondence, faxing, filing, follow-up emails, etc.
Customer Service Advisor - Shakopee, United States - AC Nelsen RV
1 month ago
Description
Job Type
Full-time
Description
About us:
For 100 years, A.C. Nelsen has retained great prices, attentive service, and positive relationships with our customers and community. We are proud to have received the First Place Award of Best RV Dealer from Omaha Magazine's Best of Omaha, voted on by local readers.
What You'll Be Doing:
We are currently searching for a Customer Service Advisor to work in our fast-paced service department. As a Customer Service Advisor with AC Nelsen RV, you will ensure that all customers have a positive experience throughout our organization by ensuring all customer needs are being met or exceeded. This position would also:
Requirements
What You'll Need To Be Successful:
The ideal candidate would have experience working in an auto or RV shop, or a related service field. Candidate must be professional, organized, and able to work as part of a team. Must be mechanically inclined and able to give and explain detailed instructions. The applicant must be able to work in various environments including: outdoors, office, and shop area.
What You Can Look Forward to :
We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan.