Heritage Center Supervisor - Hoonah - Icy Strait Point LLC

    Icy Strait Point LLC
    Icy Strait Point LLC Hoonah

    16 hours ago

    Description

    Cultural Programs Supervisor 9 months on, 3 months off paid year round. Icy Strait Point | Hoonah, Alaska

    Share culture. Lead with purpose. Create experiences that endure.

    Icy Strait Point is a world-class, Alaska Native-owned destination rooted in Haa Aaní—the ancestral land of the Huna Tlingit people. Built on the site of a historic salmon cannery, Icy Strait Point welcomes guests from around the world while honoring the culture, stories, and way of life that have sustained this community for generations.

    We are seeking a Cultural Programs Supervisor to lead and evolve our signature cultural experiences, including the Tlingit Cultural Theatrical Show, Hoonah Sightseeing Tours, and other cultural programming. This role blends cultural stewardship, leadership, performance coordination, and operational excellence to deliver meaningful and authentic guest experiences.

    The RoleThe Cultural Programs Supervisor is responsible for the planning, delivery, and continuous development of cultural programs that reflect Tlingit heritage with integrity, professionalism, and pride. This position works closely with Elders, culture bearers, artists, performers, and operational teams to ensure cultural accuracy, high production quality, and exceptional guest engagement.

    Key ResponsibilitiesProgram Leadership & Development

    Lead the planning, scheduling, execution, and growth of cultural programs and performances

    Coordinate theatrical production elements including scripts, sound, lighting, costuming, and staging

    Facilitate creative workshops to evolve storytelling, choreography, and music rooted in Tlingit culture

    Collaborate with Elders and culture bearers to ensure respectful, accurate interpretation

    Develop pre-show, post-show, and on-site storytelling moments that deepen guest connection

    Team Development & Performance Excellence

    Recruit, train, schedule, and supervise performers, Cultural Ambassadors, sightseeing guides, and drivers

    Coach team members in storytelling, stage presence, guest engagement, and cultural interpretation

    Foster professionalism, confidence, and cultural pride through mentorship and feedback

    Conduct performance reviews, rehearsals, and ongoing development conversations

    Operations & Safety

    Oversee rehearsal and performance logistics and daily cultural programming

    Ensure safety training, emergency preparedness, and seasonal drills

    Manage schedules, guest flow, and capacity using FareHarbor and internal systems

    Maintain inventory of regalia, props, equipment, and cultural materials

    Guest Experience & Cultural Integrity

    Deliver welcoming, meaningful, and memorable guest interactions

    Uphold Icy Strait Point's guiding principles: Best, Authentic, Profitable

    Model cultural respect, storytelling excellence, and stewardship in every encounter

    QualificationsPreferred 10 years of experience in Alaska's tourism industry, with emphasis on safety and operations

    Experience teaching Tlingit culture, history, stories, singing, and dancing

    Minimum 6 years of staff leadership experience

    Strong customer service philosophy and practices

    Ability to deliver tour narration and cultural performance content

    Proficient in Microsoft Office and adaptable to learning new systems

    Valid driver's license with a clean driving record

    High school diploma required; college degree preferred

    Willing to comply with pre-employment and ongoing drug and alcohol testing

    Physical & Work EnvironmentAbility to lift up to 25 pounds and stand or walk for extended periods (5+ miles daily)

    Willingness to live in a remote rural community for a minimum of 7 months per year

    Comfortable traveling by small plane or ferry

    Able to work outdoors and travel on gravel roads in varied weather conditions

    Native Preference & Equal OpportunityIcy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.O Applicants must have legal authorization to work in the United States. We are committed to creating a respectful, inclusive, and culturally grounded workplace.

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