Customer Service Specialist - Newark, DE, United States - ChristianaCare
Description
We are recruiting for a full time Customer Service Specialist in Operator Services to answer calls and provide directory information to staff, visitors, patients and the public based on stated needs of the caller.
Office Hours:
~ Casual - Evening shift - 3:00p - 11:30p varied schedule
Answer main telephone number for Christiana and Wilmington hospitals.
Answer all emergency (911) phone lines for Christiana, Wilmington and Middletown hospitals. Follow procedures for more than 20 emergency medical code notifications (i.e., Provide excellent customer service.
Answer TTY for community, provide assistance to the caller.
Make decisions regarding emergency calls and dispatches accordingly, following policies and procedures.
Provides directions to facilities for the public.
High school graduate or equivalent.
Two years customer service experience, call center experience preferred
ChristianaCare was recognized as one of "America's 100 Best Hospitals" by Healthgrades, selected as one of the Most Wired Hospitals in the US by the American Hospital Association, and ranked by US News & World Report as the #3 'Best Hospital' in the Philadelphia region out of more than 90 hospitals.
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.