- Performs all duties in accordance with governmental laws and regulations, Gaming Commission regulations, as well as company and departmental policies and procedures, within the framework and intent of Jamul Casino's Mission Statement and Service Commitment.
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
- Responsible for supporting compliance to departmental budgets by monitoring staffing levels and labor hours, and effectively coordinating lunches, breaks, and shift changes.
- Enthusiastically supports, actively promotes, and demonstrates exceptional guest service in accordance with department and company standards and programs. Ensures guest service standards are followed by all team members and addresses issues as they arise.
- Assists in acquisition of new players through the continuous promotion of the Sweetwater Rewards card program and the special benefits of card membership.
- Effectively resolves guest complaints within scope of authority.
- Responsible for ensuring compliance with all regulatory compliance within areas of responsibilities and reporting potential issues to management.
- Ensures all staff are trained and follow Title 31 federal regulations procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.
- Maintains working knowledge of all Guest Services cash and club processes, systems, and applications. May perform the duties of Guest Services Cashier or Support Cashier in the absence of staff or as business requires.
- Maintains strict confidentiality in all departmental and company matters.
- Performs other duties as assigned.
- High school diploma/GED required; minimum two years of guest service and cash handling experience
- 1+ years of supervisory experience preferred
- Must be proficient in computer knowledge to include keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheets, and word processing software.
- Must have excellent verbal and written communication skills.
- Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
- Manages work procedures and expedites workflow.
- Provides coaching and counseling to team members.
-
Service Supervisor
1 week ago
Albertsons Texarkana, United StatesAlbertsons - JobID: [Department Manager] As a Service Supervisor at Albertsons, you'll: Assist with supervision of front end operations; Monitor and direct customer traffic flow, coverage of checkout lanes, cleanliness and appearance; Assist in the completion of the daily reconci ...
-
Department Supervisor
3 weeks ago
FDR Services Corp Hempstead, United StatesFDR Services Corp. is a leading provider of a full line of Healthcare Linen, Uniform, Patient Clothing and Laundry Services to Hospitals, Nursing Homes, and Surgi-Centers in the Northeast region from its processing facilities in Hempstead, NY and Trenton, NJ. · FDR's knowledgeabl ...
-
Custodial Workers/ Sweepers Drivers/ Day Porters
3 weeks ago
SafeWatch Cleaning Services, Inc Bowie, United StatesSafeWatch Cleaning Services is currently looking to hire a Sweepers, Night and Day Porters to join their team The Day Porter works well with co-workers and customers. Understand and follow explicit instructions, both oral and written. Requires good judgement in thought and/or dec ...
-
Program Management Specialist
2 weeks ago
Bowie State University Bowie, United States**Posting Details**: · - Job Specification Information**Job Posting Number** · - S436NE**Position Title** · - Program Management Specialist**Class Title** · **Regular or Contingent II** · - Contingent I (less than 6 mos)**Desired Start Date** · **FLSA** · - Non-Exempt**Grade/Rang ...
-
Occupational Therapist
3 weeks ago
HomeCall Bowie, United States Full timeWe are hiring for a full-time Occupational Therapist in Prince George's County. · At HomeCall, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and ...
-
Seasonal Entertainment Technician
2 days ago
Six Flags America Bowie, United StatesKey Duties and Responsibilities: · Executing live technical show elements including, audio, lighting, and other show elements as directed · Perform daily inspections of all scenic elements, lighting systems and special effects · Repair and correct any issues quickly and safely to ...
-
Dishwasher
3 weeks ago
Harmony at Enterprise Bowie, United States**STATEMENT OF JOB**: · The Food Service/Prep Aide shall assist the cook in the preparation and presentation of food. He/she will be responsible for the dishwashing area and the cleanliness of all dishes, silverware, and glassware, and will assist in other areas of the dining ope ...
-
Occupational Therapist
2 weeks ago
HomeCall Bowie, United States Full timeWe are hiring for a full-time Occupational Therapist in Prince George's County. · Sign-on Bonus Available for Full-Time · At HomeCall, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole ...
-
Entertainment Technician Internship
2 days ago
Six Flags America Bowie, United States InternshipSHIPKey Duties and Responsibilities: · Executing live technical show elements including, audio, lighting, and other show elements as directed · Perform daily inspections of all scenic elements, lighting systems and special effects · Repair and correct any issues quickly and safely to ...
-
Hydraulic Cylinder Technician
3 weeks ago
Logan Industries International Corp Hempstead, United States**JOB SUMMARY**: · Successful cylinder technicians are self-motivated and must be able to use calibrated equipment (calipers, micrometers, etc.) to measure seals, seal lands, and associated surfaces to determine failure mode or validate upstream operations prior to assembly. Addi ...
-
Public Safety Full-Time Supervisor
2 weeks ago
Six Flags America Bowie, United States Full timeSummary: In this role you will help create an inspiring team environment with an open communication culture. The public safety supervisor will pursue new programs and initiatives to improve our operations. This role is responsible for keeping all guest and employees safe by stayi ...
-
Unarmed Private School Security Officer
1 week ago
CLG & Associates LLC Bowie, United StatesEstablished in 2016, over the past seven (7) years, we have grown into a multi-state operator with over 120 employees and growing fast We are also an equal opportunity employer. With CLG, you will work with an exceptional team of professionals with potential room for growth withi ...
-
Porter Darcars of Bowie
3 weeks ago
DARCARS Automotive Group Bowie, United States**DARCARS Automotive Group** is now seeking a** Porter** · As the** Porter** you will play an extremely important role in customer satisfaction and the overall continued success of our company. In this role, you are responsible for lane management and will perform various tasks a ...
-
Finance Manager
1 week ago
Bowie Automotive Bowie, United States**Job Title: Finance and Insurance Manager up to 400k a year** · **Company: Growing Group** · **Location: Bowie, MD** · **Responsibilities**: · - Manage the financial transaction of the vehicle buying experience for customers in-person and virtually using online digital retailing ...
-
Human Resources Supervisor
2 days ago
Six Flags America Bowie, United States Part timeSummary: This position is responsible for the management of the employee services office while providing oversight to the training, data entry, and wardrobe areas of Human Resources. · Specific Duties and Responsibilities · Manage general reception duties for the Human Resource O ...
-
emt
2 weeks ago
Six Flags America Bowie, United StatesPosition Summary: Six Flags America is looking for a skilled EMT to join our Safety department. This position is responsible for providing first aid and emergency medical care, as well as promote safety awareness throughout the park. · Specific Duties and Responsibilities · Recog ...
-
Warehouse Associate
1 week ago
Parts Authority LLC Hempstead, United StatesOverview: · Parts Authority, founded in 1973, is a leading national distributor of automotive replacement parts, tools/equipment and transmissions. Headquartered in Long Island, New York, Parts Authority is rapidly expanding, and today has more than 200 locations servicing custom ...
-
Route Supervisor
3 weeks ago
GardaWorld Cash West Hempstead, United StatesGardaWorld is shaping the future of cash management We provide our clients with solutions in every phase of their cash supply chain, including secured transportation, cash management, cash vault processing, forecasting, ATM, and cash recycler services. We are equipped with the la ...
-
Program Manager
3 weeks ago
Options for Community Living, Inc. Hempstead, United States**$500 Sign-on Bonus** · - Must either be enrolled in or hold a Master's degree in social work, mental health counseling, or related human services. · - Licensed professional preferred. · - At least 5 years' qualifying experience in case management or case work with persons with ...
-
Merchandise Associate
2 weeks ago
TJ Maxx Hempstead, United StatesStyle is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more ...
Guest Services Supervisor - Jamul, United States - Jamul Casino
Description
At Jamul Casino, we are committed to providing a genuinely fun experience for our valued guests, and our Guest Services team plays a pivotal role in exemplifying our Service Commitment.
The Guest Services Supervisor is responsible for providing supervision of personnel, and daily operations of the cash cages and Player's Club during assigned shifts, while exemplifying Jamul Casino's Service Commitment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following and other duties may be assigned as necessary:
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
SUPERVISORY RESPONSIBILITIES
This job includes supervisory responsibilities.
LANGUAGE SKILLS
Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Must be able to efficiently and accurately count money and gaming chips and make a change. Possess the ability to operate an adding machine and have basic computer skills.
REASONING ABILITY
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
Team member must be able to qualify for licenses and permits required by federal, state and local regulations.
Must successfully complete TIPS training.
PHYSICAL DEMANDS
The physical demands described here represent those that must be met by a team member to perform the essential functions of this job successfully.
While performing the duties of this job, the team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.
The team member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
WORK ENVIRONMENT
The work environment characteristics described here represent what a team member encounters while performing the essential functions of this job.
