- Demonstrates sound financial management skills, including interpreting, analyzing, and explaining financial data and information.
- Adapt
- Adapts to changing work demands.
- Serve the Customer/Member
- Shows care and concern when serving our customers/members.
- Executes standard company procedures and strategic initiatives that drive customer experience.
- WM Published On 02/18/2020 This job description supersedes all prior descriptions Page 1 of 4 WMFM12546 Judgment: Use Appropriate Judgment
- Identifies, reviews, and applies policies and procedures to make informed judgments.
- Holds associates accountable for completing work within expectations and time requirements.
- Coordinates and aligns planning with organizational initiatives and direction.
- Promotes ideas and links them to business needs and benefits.
- Instructs associates on how to act in accordance with policies and procedures, and supports their efforts in doing so.
- Provides specific, honest, accurate, and timely feedback on associate performance.
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Assistant Store Manager Neighborhood Market - Roanoke, United States - Walmart
Description
This position is responsible for assisting in the operation of a facility.An individual in this position will be expected to perform additional job related responsibilities and duties as assigned and/or as necessary.
Essential Functions An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.
Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-toTeach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively.
Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer experience.
Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.
Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring diversity and inclusion awareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.
Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.
Competencies An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.
Manages FinancesFinds and uses the right resources (people, products, tools, technology) at the right time in order to resolve customer/member requests.
Enhances Total Customer ExperienceProactively develops and implements plans to reduce the negative impact of external factors on customer traffic and sales volumes, and helps others do the same.
Utilizes information, data, and feedback about the store's strengths and weaknesses, and those of competitors, to identify and implement pricing, products, services, and displays that will produce competitive advantage.
Utilizes associate ideas to develop and implement new ways to provide a convenient, safe, and pleasant shopping experience for customers.
Builds associate skill levels in responding to customer complaints in an effective and timely manner. Job Description CoachExecution and Results:
Manage Execution and Results
Planning and Improvement:
Plan and Pursue Team-Based Improvement
Influence and Communicate:
Increase Commitment
Ethics and Compliance:
Manage Ethics and Compliance
Talent:
Supervise Associates