Care Coordinator - Saginaw, United States - SAGINAW COUNTY COMMUNITY MENTAL HEALTH AUTHORITY

Description

SCCMHA JOB VACANCY ANNOUNCEMENT




CLASSIFICATION:
Care Coordinator - Health Services





PAY GRADE:
$ $21.93 hourly

POSITION SUMMARY:

Under the administrative supervision of the Supervisor of Business Practice the Health Home Specialist (HHS) and the clinical supervision of the Chief of Health Services and Integrated Care, supports consumers and health professionals by performing routine tasks and procedures as part of a team approach for providing consumer care.

The HHS will function as a health navigator by serving as the first point of contact and respond appropriately to internal or external providers seeking to arrange or clarify consumer care by ensuring that callers receive a same day or next workday response This position will be knowledgeable about and actively support culturally competent recovery-based practices; person centered planning as a shared decision-making process with the individual, who defines his/her life goals and is assisted in developing a unique path toward those goals; and a trauma informed culture of safety to aid consumer in the recovery process.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

• Answer telephones, schedule appointments, perform updating or scanning of consumer medical records.
• Collect biometrics and rooms consumers.
• Completes documentation in real time.
• Supports the appointment registration process for the co-located primary care provider (Great Lakes Bay Health Centers) and laboratory drawing services (Quest Diagnostics).
• Provide self-screening tools to consumers, as directed, who are receiving services in the Health Home. Screening tools will be completed by consumers and returned to HHS. Consumer responses will be recorded in SENTRI in real time. Assist consumers who may need help in reading or understanding questions.
• Enhance health home services by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Maintain accurate, real time, documentation in Sentri.
• Prioritizes responding to staff and consumer inquiries for assistance in navigating a wide array of health care services.
• Work with Health Home team members in a support role with the ability to prioritize and change job duties on short notice to fulfill the needs of the department.
• Provides information and direction to all consumers, visitors, and the general public in a prompt, courteous and professional manner at all times.
• Always maintain consumer confidentiality.
• Utilizes Supervisor for guidance and resolution of issues.
• Maintain current knowledgebase of SCCMHA offices, department heads, specific services available and locations of other community service agencies.
• Gives directions to consumers/visitors coming into the building.
• Assist consumers in coordinating transportation to and from appointments.
• Assists consumers in navigating the Community Mental Health System, including service array, consumer rights, and the appeals and grievance procedures.
• Performs secretarial/receptionist duties for the function of maintaining an effective Health Home department.
• Performs other duties as assigned by Supervisor.
• Work in conjunction with RN and respond to (clinic action request) per policy guidelines.
• Explain the process of medication review, assessments, or evaluations to consumers.
• Maintain clinic equipment and supplies.
• Adheres to the mission, vision, core values and operating principles of SCCMHA at all times.

INCIDENTAL DUTIES AND RESPONSIBILITES:

• Attend and participate in Health Home and Integrated Care staff meetings as scheduled.
• Works in conjunction with security customer services department acting as point person for consumers entering SCCMHA arriving for appointments with the health home.
• Attends meetings, in-services training, seminars, conferences, and workshops in order to sustain professional competency, as approved by supervisor.
• Able to work with children and adults with serious mental health diagnoses.
• Other duties as assigned.

(The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all duties and responsibilities required of personnel so classified.)


REPORTING RELATIONSHIPS:


Reports to:
Administrative supervision: Supervisor of Business Practice-Health Services


Clinical supervision:
Chief of Health Services and Integrated Care.


Supervises:
None


WORKING CONDITIONS/ENVIRONMENT:

Works in an office environment with usual pressures of time constraints and stress from long periods of computer use. Must be available to move around all facility locations on an as needed basis. May encounter individuals dealing with symptoms related to mental health diagnosis. These symptoms may present as irritability, agitation, and aggression. Drives vehicle in all kinds of weather.


QUALIFICATIONS:


Education:
High School diploma or equivalent with courses in general business, typing, bookkeeping, office practices, and information technology. Coursework in healthcare preferred.


Experience:

Three (3) years' experience as a secretary or receptionist, working in social work field, healthcare area, or in a related Experience in the use of multi-line phone system (minimum 5 external lines and 10 internal extensions).

This minimum requirement may be waived at SCCMHA discretion based upon the candidate's overall job experience.

Lived experience with mental illness and/or substance use disorder is beneficial.

Licenses and Certifications:
Valid Michigan Driver's license with a good driving record.

Medical Assistant (MA) training and/or certification, Community Health Worker (CHW) training and/or certification, Peer support Training and/or certification, or Peer Recovery Coach training and/or certification, is preferred.

Knowledge, Skills, and Abilities:

1. Knowledge and support for person centered planning concepts.

• Demonstrates the ability to work effectively with individuals with mental illness, individuals with developmental disabilities, and children, and families.
• Ability to use tact and diplomacy and understand individuals from all social, economic, and cultural backgrounds.
• Ability to plan, organize and complete work in a timely fashion.
• Effective oral and written communication skills.
• Ability to work as a member of a team.
• Ability to accept constructive supervision.

Physical/Mental Requirements:

• Hearing acuity to converse in person and on telephone.
• Visual acuity to observe consumers behavior, read and proofread documents and use EHR and other electronic devices.
• Ability to walk, stand, or sit for extended periods of time.
• Able to operate standard office equipment (PC, Keyboard, Copy Machine, Fax Machine, etc.)
• Ability to regularly lift and carry files and supplies at least 20 pounds. Ability to reach, bend, or stoop to manage charts or supplies up to 20 pounds, must also have the ability to push or pull large records cart.
• Strong interpersonal skills to interact with leadership, employees, consumers, and the general public.
• Mental capacity to think independently, follow instruction and use judgment.
• Ability to plan short and long range and to manage and schedule time.
• Ability to handle stress in meeting deadlines and dealing with large numbers of employees and/or consumers.

(Listed qualifications are for guidance in filling this position. Any combination of education and experience that provides the necessary knowledge, skills, and abilities will be considered; however, mandatory licensing or certification requirements cannot be waived. Physical/mental requirements cannot be waived unless specifically indicated.)


EMPLOYMENT APPLICATION

Saginaw County Community Mental Health Authority is an Equal Opportunity Employer

A person with a disability or handicap requiring accommodation for completing the application process should notify the Human Resource Office at as soon as possible.

Saginaw County Community Mental Health Authority (SCCMHA) is an Equal Opportunity Employer.

It is the policy of SCCMHA to afford equal employment opportunity regardless of race, religion, color, national origin, sex, age, marital or familial status, height, weight, disability, genetics or handicap.

Michigan law requires that a person with a disability or handicap requiring accommodation for employment must notify the employer in writing within 182 days after the need is known.

The Immigration Reform and Control Act of 1986 states that employers must require all persons hired to submit documents to the employer showing their identity and their right to be lawfully employed in the United States.

It also requires that the employee complete and sign a government form to this effect.

If you are offered a position by SCCMHA, you will need to furnish documents for inspection that verify your identity and indicate that you are legally permitted to work in the United States.

Documents that are acceptable include your driver's license, or state issued I.D., and your Social Security card or birth certificate.

These documents must be provided within three (3) working days of employment. If the original documents are not available, you must submit proof that you have applied for the required documents.

I certify that the facts set forth in my Application of Employment, in my resume and in the other materials I have submitted are true and complete.

I understand that any false, misleading or incomplete information may result in disqualification from employment with SCCMHA or in dismissal from employment if an offer of employment has been made and accepted.

I hereby authorize SCCMHA to contact all my former and current employers, educational institutions, relevant Office of Recipient Rights, and the other references I have provided regarding me and my performance record and work, academic and/or military experience.

I hereby authorize my current and former employers, and the Office of Recipient Rights, to disclose to SCCMHA all requested information, including but not limited to, any information concerning any unprofessional conduct by me, and to make available to SCCMHA copies of all documents maintained in my personnel or other records, including but not limited to, documents relating to any unprofessional conduct by me.

I also hereby release SCCMHA and its employees and agents, and all of my former and current employers, educational institutions, Office of Recipient Rights, and the other references I have provided, from any and all liability and damages for releasing in good faith, or using, information concerning me and my performance record and work, academics and/or military experience.

I also hereby waive any right under the Bullard-Plawecki Right to Know Act, 1978 PA 397, to receive written notice from SCCMHA and my former or current employer, or the Office of Recipient Rights, that disciplinary reports, letters of reprimand, or other disciplinary action taken against me while employed, will be or have been disclosed to a third person or entity.

I also understand that SCCMHA may conduct or have conducted by an individual or entity of its choice, a Driver's License Report and a criminal background history through the State of Michigan; a Health Professions License check (if applicable) through the State of Michigan Department of Licensing and Regulatory Affairs, and a Excluded Parties List System check (if applicable) through the Federal government search on me.

I hereby consent to this search being conducted and to the disclosure of the results of that search by the individual or entity conducting the search to SCCMHA.

I further hereby release the individual or entity conducting the search, SCCMHA, and its employees and agents, from any liability, claims and damages, including but not limited to, claims for releasing or using any information revealed as a result of this search.

I also understand and acknowledge that criminal convictions may result in disqualification from employment with SCCMHA or in dismissal from employment if any offer of employment has been made and accepted.

I hereby consent to having a physical examination and/or test(s) conducted by a physician or other professional of SCCMHA's choice, and understand that any offer of employment is conditioned upon the results of this examination (s) and/or test (s).

I further agree to submit to a pre-employment drug screen, and I understand that the present use of illegal drugs and/or substances will disqualify me from employment with SCCMHA.